David Luna
Fort Smith,AR
Summary
My career objective Is to work hard and go above and beyond for my employer. I am always willing to learn.
- Patient and dedicated Teacher skilled at developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
Overview
6
6
years of professional experience
Work History
COMMERCIAL ACTOR
SOUTHWEST AIRLINES
City of Los Angeles, CA
09.2016 - 09.2016
- Provide background for southwest airlines airport commercial
- Met with production director to discuss poses, movements and persona to portray.
Bilingual Fraud Analyst
Sykes Enterprises, Incorporated
Fort Smith, AR
10.2016 - 08.2018
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Understand how a bank system and online banking works.
- Assist in location and recovery of bank account money
- Assist customers in ATM malfunctions
- Report money laundering
- Reviewing bank accounts with customers making sure everything is in its place
- Working with EPIC and Synergy computer systems
- Understanding and working with Microsoft computer systems
- Working directly with clients
- All these duties were preformed both in English and in Spanish while translating terms and words that do not have a direct translation
Bilingual Sales Associate
The Home Depot Inc
Fort Smith, AR
10.2017 - 06.2018
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assist customers in both English and Spanish
- Understand knowledge of mill work department
- Understand and assist in building supplies and materials
- Knowledge of loading on various vehicle types
- Assist with garden department
- Preparing materials for online orders on time
Bilingual Parts Specialist
O'Reilly Auto Parts
Fort Smith, AR
06.2018 - 10.2018
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Using IBM computer systems to look up parts and part numbers
- Know and learn about various types of vehicles
- Understand the basics of automatic transmission
- Understand the basics of manual transmission
- Translate part names from English to Spanish and Spanish to English
- Understand engine types and sizes
- Understand differences between European, American, and Oriental vehicle set ups
- Understand vehicle systems and functions
- Cause and effect problem solving
Food Preparation Worker (seasonal)
Aramark
Fort Smith, AR
10.2018 - 12.2018
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Provide fresh vegetables and meats
- Check produce to make sure it safe for consumption
- Change out ingredients every night
- Provide excellent food service
- Prepare food orders in a timely fashion with deadlines
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Produce Clerk
Sam's Club
Fort Smith, AR
12.2018 - 04.2019
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
Automotive Technician
Orr Chevrolet
Fort Smith, AR
06.2019 - 03.2020
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Changed, rotated and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Sales Advisor (seasonal)
Best Buy
Fort Smith, AR
10.2020 - 05.2021
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Asset Protection specialist
- Access to sensitive security information
- Access to multiple department resources
- Provide best customer service
- Monitor premises
- Assist with curbside orders
- Access customers accounts
- Verify customer accounts
- Verify customer identities
- Trained and mentored new sales representatives.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Tire Technician
Discount Tire
Fort Smith, AR
07.2021 - 07.2022
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maximized efficiency by coordinating changing and rotating of tires.
Sales Associate
Spirit Halloween LLC
Fort Smith, AR
07.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Business Administration And Management
Western Governors University
05.2023
No Degree - Spanish Language And Literature
University of Arkansas – Fort Smith
Fort Smith, ARBachelor of Arts - Business Administration And Management
Western Governors University
05.2023
Skills
- Asset Protection specialist
- Knowledge of motor vehicles
- Problem solving skills
- Microsoft word
- Microsoft Excel
- Cause and effect thinking strategy
- Mechanic
- Forklift certified
- CPR certified
- General Motors diagram knowledge
- Bank of America computer systems
- EPIC computer system
- Synergy computer system
- IBM computer system
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Sales Associate
Spirit Halloween LLC
07.2022 - Current
Tire Technician
Discount Tire
07.2021 - 07.2022
Sales Advisor (seasonal)
Best Buy
10.2020 - 05.2021
Automotive Technician
Orr Chevrolet
06.2019 - 03.2020
Produce Clerk
Sam's Club
12.2018 - 04.2019
Food Preparation Worker (seasonal)
Aramark
10.2018 - 12.2018
Bilingual Parts Specialist
O'Reilly Auto Parts
06.2018 - 10.2018
Bilingual Sales Associate
The Home Depot Inc
10.2017 - 06.2018
Bilingual Fraud Analyst
Sykes Enterprises, Incorporated
10.2016 - 08.2018
COMMERCIAL ACTOR
SOUTHWEST AIRLINES
09.2016 - 09.2016
Bachelor of Arts - Business Administration And Management
Western Governors University
No Degree - Spanish Language And Literature
University of Arkansas – Fort Smith
Bachelor of Arts - Business Administration And Management
Western Governors University
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