David Lwambwa
Denton,TX
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support/Sales Representative
Keystone Automotive Operations/ NTP stag
Flower Mound, TX
01.2024 - Current
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Develop and maintain reports and dashboards for sales analysis
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Create, maintain, and present regular reports to support the sales team
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Onboarding specialist/ Remote
DMG GO-Texas
07.2022 - 11.2023
- Taking care of the hiring process
- Act as the primary contact for new customers, answering questions, handling objections, and keeping them engaged
- Planning and scheduling interviews
- Monitor setup progress on accounts and provide guidance on next steps
- Email management
- Doing background check on employees
- Send employees to get their drug test
- Managing expenses
- Check for driver's license and social security
- Get in touch with employees if in need of more information from them
- Maintaining appointment schedules and calendars
Dispatcher
Amazon
Fort Worth, TX
08.2020 - 08.2022
- Daily check of all vehicles (27 vehicles) to make sure that drivers will be safe using on the road.
- Making sure that all vehicles got their paper works in order to be used
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Developing a strong working relationship with drivers
- Handling customer complaints or directing them to the appropriate department
- Coordinating drivers and crews to send them to appropriate jobs
- Quality Inspection
- RF scanner
Forklift Operator/Team Leader
JCPenney
Fort Worth, TX
07.2016 - 08.2020
- Daily meeting about safety
- Provide job description for the day to the team
- Ensured safety procedures were followed when operating forklifts.
- Unload materials and merchandise from incoming vehicles and stack them to assigned places
- Locate and move stock of products to pallets or crates for storage or shipment
- Identify damages and report shortages or quality deficiencies
- Transport raw materials to production workstations
- Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance
Education
Bachelor's degree - Business Management
University of North Texas
Denton, TX05-2025
Associate's degree - Business
Tarrant County College
Fort Worth, TX12.2022
Skills
- Salesforce
- B2B
- Jira
- Inventory Control
- RF scanner
- Microsoft Word
- Logistics
- Writing skills
- Dispatching
- Computer skills
- Financial concepts
- Retail management
- Customer service
- Leadership
- Product management
- Bilingual/ French
- Communication skills
- Quality Inspection
- Ability to multitask and prioritize work
- Excellent interpersonal communication
- Advanced knowledge of online software
- Organized
- Able to work independently and under pressure
- Sales Support
Certification
- Certified Forklift Operator
- Driver's license
Languages
- English, Expert
- French, Expert
Timeline
Customer Support/Sales Representative
Keystone Automotive Operations/ NTP stag
01.2024 - Current
Onboarding specialist/ Remote
DMG GO-Texas
07.2022 - 11.2023
Dispatcher
Amazon
08.2020 - 08.2022
Forklift Operator/Team Leader
JCPenney
07.2016 - 08.2020
Bachelor's degree - Business Management
University of North Texas
Associate's degree - Business
Tarrant County College