Annalena Solomon
Collinsville,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sales Support /Inside Sales Representative
NATIONAL STEAK & POULTRY, City of Industry
Owasso , OK
04.2017 - 02.2024
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- De-escalated irate customers with communication skills and sales expertise.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Maintained accurate records of customer interactions and transactions.
- Met performance standards consistently for answer rate, handle time and service quality.
- Scheduled logistics for delivery of [Industry] products and services to customers across [Location].
- Processed customer orders, returns, exchanges, and refunds.
- Performed administrative tasks such as data entry, filing documents.
- Generated weekly reports detailing sales performance metrics for management review.
- Tracked shipments of orders placed by customers and ensured timely delivery.
- Identified areas where improvements could be made in order to increase efficiency or profitability.
Education
High School Diploma -
Collinsville High School
Collinsville, OK05-2000
Skills
- Relationship Building
- Contract Management
- Attention to Detail
- Account Acquisition
- Salesforce CRM
- Customer Service
- Organized and Efficient
- Database Management
- Email and Phone Etiquette
- Data Entry
- Payment Processing
- Customer Relationship Building
- Documentation and Reporting
- Goal Setting
- Dependable
- Driven
- Salesforce
- Superior Organizational Skills
References
References available upon request.
Timeline
Sales Support /Inside Sales Representative
NATIONAL STEAK & POULTRY, City of Industry
04.2017 - 02.2024
High School Diploma -
Collinsville High School
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