Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Law

Summary

Inside Sales Representative, with years of customer service experience, driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.

Overview

19
19
years of professional experience

Work History

Inside Sales Representative, Customer Support Rep

Verizon Wireless
Columbus , GA
05.2010 - Current
  • Conducted outbound calls to existing clients to upsell products or services.
  • Generated leads through cold calling potential clients.
  • Developed and implemented strategies to increase sales volume.
  • Cross-sold additional products or services based on customer needs.
  • Created marketing campaigns to promote our products and services in the marketplace.

Customer Service Representative II

Total Systems Services, TSYS
Columbus , GA
11.2006 - 04.2010
  • Maintained and/or exceeded acceptable levels of productivity, quality, and adherence standards determined by the Call Center.
  • Operated a personal computer, mainframe, software packages, and front-end programs related to the client.
  • Received and responded via telephone, various customer service requests, inquiries, and problems.

Sales Associate Representative

Avenue
Columbus , GA
11.2005 - 12.2006
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Explained the features, benefits, rewards programs, and other incentives associated with each type of credit card offered by the company.

Education

Bachelor of Arts - English/ With An Emphasis in Professional Writing

Columbus State University
Columbus, GA
05-2009

Skills

  • Cold calling expertise
  • Relationship Building
  • Customer Service
  • Lead Generation
  • Upselling and Cross Selling
  • Exceeds sales goals
  • Closing sales
  • Data Entry
  • Researching
  • Complaint resolution
  • Product Knowledge
  • Retail sales customer service
  • Administrative Support
  • Proofreading
  • Typing proficiency
  • Product Promotion

Timeline

Inside Sales Representative, Customer Support Rep

Verizon Wireless
05.2010 - Current

Customer Service Representative II

Total Systems Services, TSYS
11.2006 - 04.2010

Sales Associate Representative

Avenue
11.2005 - 12.2006

Bachelor of Arts - English/ With An Emphasis in Professional Writing

Columbus State University

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Brianna Law