Lee Margaret Hall
Cana,VA
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Familiar with job-related software paired with extensive knowledge of successful sales strategies.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2025
2025
years of professional experience
Work History
Sr Customer Service / Inside Sales Representative
Cognizant Technologies Solutions/ PepsiCo
Winston-Salem, North Carolina
03.2006 - Current
- Provided customers with product information, pricing and availability.
- Assisted in resolving customer complaints in a prompt manner.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders and requests accurately and efficiently.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Family Dollar
Winston-Salem, North Carolina
Assistant Manager
Comfort Inn Hotel
Winston-Salem, NC
Education
Insurance
North Carolina Property And Casualty Insurance
Kernersville, NC01-1994
High School Diploma -
Robert B Glenn High School
Kernersville, NC06-1988
Skills
- Promotional selling
- Cold calling expertise
- Telephone sales
- Attention to Detail
- Customer Service
- Salesforce
- Dependable
- Email and Phone Etiquette
- Exceptional customer service
- Clear and articulate phone manner
Timeline
Sr Customer Service / Inside Sales Representative
Cognizant Technologies Solutions/ PepsiCo
03.2006 - Current
Assistant Manager
Family Dollar
Assistant Manager
Comfort Inn Hotel
Insurance
North Carolina Property And Casualty Insurance
High School Diploma -
Robert B Glenn High School
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