Summary
Overview
Work History
Education
Skills
Timeline
Generic

CASEY HEARD

Anderson,SC

Summary

Bilingual sales professional with extensive experience at Carolina Auto Auction, specializing in customer relationship management and territory expansion. Proven ability to penetrate untapped markets and enhance team collaboration. Strong negotiation skills and data analysis expertise drive sales success and improve customer engagement.

Overview

9
9
years of professional experience

Work History

Inside Sales Rep, Bilingual

Carolina Auto Auction
Anderson Metro, SC
03.2024 - Current
  • Assist outside sales rep with auto dealer clientele retention, customer service, fostering growth and relationships.
  • Translate for Spanish speaking clientele within the entire auction in various departments ranging from sales, transportation, CR, front office, and management.
  • Territory of 1800+ dealerships within the SC and GA region, with approximately 38% Spanish speaking dealerships within the Hispanic target market throughout GA & SC area, previously impenetrable markets.
  • Briefly began penetrating the FL Hispanic target market, with the drive to continue that growth.
  • Teach elementary-level Spanish to class of 8-10 colleagues Monday evenings to educate colleagues in order to encourage further company growth, diversity, equity, & inclusion.

Sales Coordinator & Trainer

Papa Bear Car Wash
Anderson Metro, SC
09.2023 - 03.2024
  • Promoted from sales rep to sales coordinator/trainer within my first 30 days of employment.
  • Employee of the month across the franchise's 4 sites for sales person of the month March 2024 with consistent track record and achieved goals of memberships sold.
  • Cross trained between various areas as well as cross trained employees at the pay station and how to utilize the internal POS for higher customer retention and quality customer service.
  • Sold memberships to our Spanish-speaking clientele, thereby beginning market penetration of a previously impenetrable market within the Anderson Metro area.

General Manager

Buddy's Home Furnishings
Greenwood Metro, SC
01.2021 - 09.2023
  • Promoted from Sales Manager to General Manager within a span of 6 months with the company, with a proven track record for customer retention, adaptability and flexibility for high-stress situations and winning every claim and delivery case.
  • Ability to research and compile legal documents such as summons and complaints and records in a thorough collaborative fashion for Greenwood, Anderson, Pickens, Oconee, Laurens, Abbeville, Edgefield, Newberry and Saluda County Magistrates' Offices.
  • Attended court for aforementioned counties regarding civil summons and complaint cases and attended field pickups with deputies.
  • Determined and learned different county rules and regulations for civil court, operations, and points of contact.
  • Review company and individual site KPIs, SOPS, market training, employee/customer retention rate focus, MoM/YOY report analyses, & fostering teamwork & customer growth, thereby creating a culture of positivity, with word-of-mouth spread throughout the GWD working class community, increasing outreach programs & philanthropy, creating a positive circle all the way around.

Outside Field Territory Supervisor

Claire's
Charleston Metro, SC
02.2017 - 11.2019
  • Responsible for client building, business resurrection, and data market research throughout Lower SC and GA, including Savannah, Charleston, Beaufort/Hilton Head, & Santee/Manning metro areas.
  • Responsible for merchandise resets, signing on new clients such as CVS & Walgreens, & new hire training, plus inventory management & store managerial education regarding the processes, realities, & benefits of selling Claire's products within their big box locations.

Education

Certified Paralegal - Legal

Clemson University
Clemson, SC
08.2024

MBA - Business Administration and Management

Argosy University
Phoenix, AZ
09-2014

BACHELOR OF FINE ARTS - SPANISH, THEATRE, SECONDARY EDUCATION

Charleston Southern University
Charleston, SC
06.2006

Skills

  • Notary Public
  • Customer relationship management
  • Bilingual communication
  • Sales forecasting
  • Data analysis
  • Market research
  • POS system training
  • Employee training
  • Team collaboration
  • Project management
  • Inventory management
  • Effective negotiation
  • Bilingual in English and Spanish
  • 96 WPM Typing Ability
  • Legal Research
  • Westlaw
  • LexisNexis
  • Time management
  • Attention to detail
  • Conflict resolution
  • Sales strategies
  • Strong enthusiasm
  • Cross-selling techniques
  • Prospecting skills
  • CRM software proficiency
  • Report generation
  • Upselling
  • Territory management
  • Pipeline management
  • Lead generation
  • Sales strategy development
  • Schedule management
  • Strategic planning
  • Sales expertise
  • Contract preparation
  • Training program development
  • Goals and performance
  • Performance evaluation
  • Upselling strategies
  • Coaching skills
  • Customer feedback analysis
  • Sales reporting
  • Relationship management
  • Managerial skills
  • Performance tracking
  • Event planning
  • Proposal development
  • Recordkeeping
  • Customer communication
  • Customer engagement and support
  • Cold calling expertise
  • Sales funnel optimization
  • Team building
  • Safety protocols
  • Resource allocation
  • Scheduling
  • Analytical thinking
  • Account management
  • Sales forecastng
  • Issue resolution

Timeline

Inside Sales Rep, Bilingual

Carolina Auto Auction
03.2024 - Current

Sales Coordinator & Trainer

Papa Bear Car Wash
09.2023 - 03.2024

General Manager

Buddy's Home Furnishings
01.2021 - 09.2023

Outside Field Territory Supervisor

Claire's
02.2017 - 11.2019

Certified Paralegal - Legal

Clemson University

MBA - Business Administration and Management

Argosy University

BACHELOR OF FINE ARTS - SPANISH, THEATRE, SECONDARY EDUCATION

Charleston Southern University

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CASEY HEARD