Anna Kirch
Milwaukee,WI
Summary
Dynamic professional with extensive experience in sales support and operations management. Recognized for strategic thinking and effective communication skills, dedicated to fostering collaboration and driving customer satisfaction. A fixer who wants to be part of the solution to problems, assigned to committee to assist with development of new ordering and customer/sale rep interfacing systems.
Overview
22
22
years of professional experience
Work History
Inside Sales Support Representative
The Home Depot Inc
Milwaukee, WI
01.2022 - Current
- Managed order processing and fulfillment to ensure timely delivery of products for 38+ accounts.
- Utilized creative problem-solving skills and relationships to overcome technical challenges in the sales process, leading to $100k in countertop sales in the the state of Florida in 2025 and $2.2 Million sales total in 2025.
- Provided expert guidance on product features and benefits to assist customers and fellow support sales representatives in achieving their goals.
- Assisted in resolving customer inquiries and issues, enhancing overall satisfaction rates.
- Proactively identified opportunities for cross-selling or bundling products based on client needs, increasing cart value to an average of $2800.
- Assisted in the training of new hires, sharing best practices and fostering a supportive work environment.
- Collaborated on the creation of new three new selling systems and organizational tools to enhance operational efficiency.
Department Supervisor
The Home Depot Inc
Milwaukee, WI
03.2016 - 01.2022
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored twelve team members, enhancing skills and performance across the department.
- Implemented inventory management strategies, optimizing stock levels and minimizing discrepancies.
- Coordinated scheduling to meet peak demand periods, improving workflow efficiency and staff allocation.
- Built relationships with customers to maintain goodwill and gain additional business, relationships that were brought over into current position in outside sales.
Independent Activities of Daily Living Therapist
Waukesha County Department of Health and Human Services
Waukesha, WI
01.2015 - 02.2017
- Conducted comprehensive assessments to identify client needs and develop tailored treatment plans for one client.
- Monitored client progress, adjusting treatment approaches to optimize outcomes and foster recovery.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Guided clients in development of skills and cognitive behavioral therapy techniques through in-person therapy sessions three times a week.
- Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
Emergency Actions Controller
United States Air Force, USAF
Holloman Air Force Base, NM
04.2010 - 06.2012
- Facilitated the authentication, reception, and transmission of critical, time-sensitive EAMs from higher headquarters.
- Achieved optimal outcomes in high-stress scenarios by swiftly implementing protocols.
Delivered precise decisions with meticulous attention to detail under pressure. - As Non-Commissioned Officer In Charge of Operations: Designed and implemented 122 checklists to facilitate efficient communication and coordination between base leadership and emergency management teams.
- As Non-Commissioned Officer In Charge of Training: Oversaw training program for 12 Controllers, incorporating monthly testing and certification to uphold high standards of performance and readiness.
Emergency Actions Controller
United States Air Force, USAF
Kleine Brogel Air Base, Belgium
04.2008 - 04.2010
- Facilitated receipt and transmission of essential, time-sensitive messages from higher headquarters to ensure operational continuity.
- Coordinated personnel recalls, launch orders, and alerted support assets during emergency situations.
- Managed sensitive tasks and maintained operational standards in accordance with Top Secret/SCI security protocols.
- Operated radio, telephone, and command software to facilitate timely and accurate emergency response communications.
- Processed nuclear control orders and provided support in communication systems operations.
Operated various communication systems to facilitate message relay.
Emergency Actions Controller
United States Air Force, USAF
Scott Air Force Base, IL
08.2004 - 04.2008
- Executed receipt and secure transmission of urgent, authenticated messages from higher headquarters to ensure operational continuity.
- Monitored and reported on aircraft aircrew and base-wide security conditions, providing critical updates to base commanders.
- Ensured compliance with NORAD and AFNorth emergency action procedures through rigorous certification maintenance.
- Supported accurate, real-time global C2 of AMC-directed tanker and airlift missions in support of national interests worldwide.
- Maintained and initiated quick reaction checklists supporting situations such as natural disasters and emergency incidents.
- Implemented Quick Reaction checklists for in-flight emergencies/natural disasters/major crises.
Education
Bachelor of Science - Recreation Management
Carroll University
Waukesha, WI12-2015
Associate of Applied Science - Emergency Management
Community College of The Air Force
Maxwell Air Force Base, Colorado08-2011
Skills
- CRM software experience
- Microsoft office expertise
- Problem-solving abilities
- Relationship building
- Equipment troubleshooting
- Analytical skills
- Lead generation
- Competitor research
- Needs analysis
- Account management
Accomplishments
- Used Microsoft excel to create an ordering sheet for windows to send to customers to eliminate guesswork. Ordering sheet has all qualifying questions with drop-downs. needed to eliminate any mistakes and eliminate back and forth email and phone conversations.
- As Champion of the laser lab at the Milwaukee Makerspace, raised money to purchase three brand new XTool lasers, a new Boss laser, and expanded our laser lab, into a second room with an area for design computers. In addition, spearheaded an effort to acquire a free laser from Xtool through their "1% for the Makers" Program where they gave the Milwaukee Makerspace a laser and an exhaust system at no cost.
- Upgraded our training system in the Milwaukee Makerspace laser lab from an email-based system to utilizing Google Forms and Picktime to create a more organized waitlist system for training and scheduling 900 members. System is visible online through a google calendar and on a DAKboard display screen at each building.
Languages
Spanish
Elementary
Timeline
Inside Sales Support Representative
The Home Depot Inc
01.2022 - Current
Department Supervisor
The Home Depot Inc
03.2016 - 01.2022
Independent Activities of Daily Living Therapist
Waukesha County Department of Health and Human Services
01.2015 - 02.2017
Emergency Actions Controller
United States Air Force, USAF
04.2010 - 06.2012
Emergency Actions Controller
United States Air Force, USAF
04.2008 - 04.2010
Emergency Actions Controller
United States Air Force, USAF
08.2004 - 04.2008
Bachelor of Science - Recreation Management
Carroll University
Associate of Applied Science - Emergency Management
Community College of The Air Force