David Mahoney
Las Cruces,NM
Summary
- Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
- Mission-driven Intelligence Analyst with over 5 years of experience in signal intelligence. Proven track record of applying advanced research and analysis skills to identify potential threats. Works collaboratively in high-pressure situations.
- Active top secret security clearance with polygraph and sensitive compartmentalized information caveat.
Overview
6
6
years of professional experience
Work History
Signals Intelligence Analyst
US Army
11.2022 - Current
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Produced multi-source intelligence reports and products for different customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Coordinated with other intelligence sources to share information and resources.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Analyst Team Leader
US Army
03.2020 - 11.2022
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Trained new hires to perform cross-training exercises with experienced workers.
Signals Intelligence Analyst Trainee
US Army
07.2019 - 03.2020
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Cultivated critical thinking and problem solving skills and their relation to intelligence analysis.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Wrote customized reports, summarizing and presenting data in visually appealing format.
Basic Trainee
US Army
03.2019 - 07.2019
- Secured and protected military property, assets, and personnel.
- Risk-assessed environments and implemented appropriate security measures.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Responded to and assisted in medical emergencies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Thomas L Cardella And Associates
06.2018 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Representative
Empereon Marketing LLC
07.2017 - 08.2017
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Asked pertinent questions to understand customer requirements.
Education
Associate of Arts -
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.2017
Associate of Arts - Criminal Justice
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.2017
High School Diploma -
Arrowhead Park Early College High School
Las Cruces, NM05.2017
Skills
- Intelligence Analysis
- National Security Understanding
- Providing Briefings
- Intelligence Gathering
- Maintaining Records
- Intelligence Products
- Risk Analysis
- Strong Critical Thinking Capabilities
- Data Collection
- Report Preparation
- Quality Standards
- Information Verification
- Policy Review
- Held a Top Secret security clearance with a sensitive compartmentalized information caveat
- Superior Interpersonal Skills
- Report Writing
- Verbal, Interpersonal, and Written Communication
- Research and Analysis
- Team Player
- Incident Reporting
- Compliance Risk Management
Accomplishments
- Earn Eagle Scout by collaborating with team of 10 Boy Scouts in the development of the Bureau of Land Management area beautification volunteer project.
Timeline
Signals Intelligence Analyst
US Army
11.2022 - Current
Analyst Team Leader
US Army
03.2020 - 11.2022
Signals Intelligence Analyst Trainee
US Army
07.2019 - 03.2020
Basic Trainee
US Army
03.2019 - 07.2019
Customer Service Representative
Thomas L Cardella And Associates
06.2018 - 10.2018
Sales Representative
Empereon Marketing LLC
07.2017 - 08.2017
Associate of Arts -
New Mexico State University - Dona Ana Community College
Associate of Arts - Criminal Justice
New Mexico State University - Dona Ana Community College
High School Diploma -
Arrowhead Park Early College High School