DAVID MARISCAL
COOPER CITY,Florida
Summary
Professional healthcare agent with comprehensive experience in patient care, insurance processes, and compliance. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and adapting to changing needs. Reliable and flexible, ensuring quality service and positive outcomes.
Experienced with patient communication, Utilizes effective problem-solving techniques and Delivers patient-centric care. Knowledge of healthcare regulations and Track record of teamwork and adaptability.
Healthcare professional prepared to excel in this role. Managed patient communications and optimized healthcare processes to enhance patient care. Valued team player with focus on achieving results and adapting to evolving situations. Skilled in patient advocacy and healthcare compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Healthcare Agent
HPOne
08.2024 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Reported policy changes and company conditions affecting customer satisfaction.
Human Resources Manager
Single Origins del Ecuador
06.2022 - 09.2023
- Spearheaded company's talent acquisition and recruitment processes
- Identified and solved complex strategy problems impacting management and business direction
- Initiated employee evaluation process and recommended policy changes to propel staff progress toward desired readiness goals
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions
- Coordinated with department managers to identify and facilitate workforce needs
General Manager
Jalilbrokers S.A
10.2016 - 03.2021
- Managed team of 12 professionals
- Developed, implemented and monitored new underwriting guidelines for the agency
- Presented account proposals professionally
- Submitted up-to-date activity and production logs to agency management for review
- Pushed through objectives and persuaded clients to purchase policies by applying advanced sales skills
- Promoted customer retention through high-quality service and follow through
- Drafted quarterly reports for management review
- Processed applications, payments, corrections, endorsements and cancellations
- Interviewed prospective clients to learn about financial needs and discuss any existing coverage
- Managed client insurance onboarding by enrolling customers onto plans and sending contracts as needed
- Built and maintained loyal, long-term customer relationships through effective account management and rapport building
Business Executive
Ecuaprimas
01.2014 - 12.2015
- Sourced and developed sales leads to increase client base
- Planned and executed new strategies to increase sales
- Developed, implemented and monitored new underwriting guidelines for the agency
- Presented account proposals professionally
- Increased add-ons by making recommendations based on client needs
- Assessed customer insurance needs through in-depth analysis and consultative sales approach
- Proactively contacted customers near renewal dates, increasing repeat purchases
- Tailored solutions to client's unique needs to avoid customers feeling that one-size-fits-all approach
- Handled inbound calls from prospective customers and capitalised on sales opportunities
Front Desk
Hilton Colon Guayaquil
10.2012 - 06.2013
- Minimised customer wait times during check-in and check-out by collaborating with colleagues
- Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals
- Maintained neat, presentable reception area through frequent cleaning and tidying
- Completed activity spreadsheets and shift checklists to streamline front-of-house operations
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions
- Promoted additional hotel facilities and services to enhance customer experiences
- Promoted hotel amenities during check-in to boost sales and enhance stay
- Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register
- Offered guests local knowledge and information on dining, entertainment and sightseeing experiences
- Acted as brand ambassador and created memorable experiences for all guests by delivering highest service standards
- Answered telephone calls with positivity and professionalism to uphold hotel reputation
Front Desk Receptionist
Gran Hotel Guayaquil
10.2011 - 10.2012
- Minimised customer wait times during check-in and check-out by collaborating with colleagues
- Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes
- Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions
- Coordinated transportation for guests, booking shuttles and private car service
- Promoted hotel amenities during check-in to boost sales and enhance stay
- Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register
- Offered guests local knowledge and information on dining, entertainment and sightseeing experiences
- Acted as brand ambassador and created memorable experiences for all guests by delivering highest service standards
- Answered telephone calls with positivity and professionalism to uphold hotel reputation
- Welcomed customers by completing check-in procedures and amending required reservation changes
Education
Insurance Broker - Insurance
IPBF (Instituto de Practicas Bancarias y Finanzas)
01.2014
Business Administration - Administration
Universidad Tecnologica de Guayaquil
01.2006
Skills
- Employee engagement
- Company leadership
- Human resources operations
- Negotiation
- Employee mediation
- Recruitment and hiring
- Follow-up skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Quotes and sales
- Call center customer service
Certification
- Health License – Department of Insurance.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Licensed Healthcare Agent
HPOne
08.2024 - Current
Human Resources Manager
Single Origins del Ecuador
06.2022 - 09.2023
General Manager
Jalilbrokers S.A
10.2016 - 03.2021
Business Executive
Ecuaprimas
01.2014 - 12.2015
Front Desk
Hilton Colon Guayaquil
10.2012 - 06.2013
Front Desk Receptionist
Gran Hotel Guayaquil
10.2011 - 10.2012
Business Administration - Administration
Universidad Tecnologica de Guayaquil
Insurance Broker - Insurance
IPBF (Instituto de Practicas Bancarias y Finanzas)
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