Rosanna Voss
Pampa
Summary
Efficient and detail-oriented life insurance agent with strong skills in sales, as well as customer service/call center experience. Successfully establishes relationships with customers and delivers quality service. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Healthcare Agent
Integrity Marketing Group
10.2023 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Participated in ongoing training sessions to stay current on industry trends and best practices for servicing clients'' needs.
- Managed a high volume of customer inquiries with professionalism and empathy, resulting in positive feedback from clients.
Solutions Specialist
Cricket Wireless
04.2021 - 10.2023
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Education
High School Diploma -
Pampa Highschool
Pampa05.2019
Skills
- Follow-up skills
- Healthcare regulations
- Insurance knowledge
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Call Center Customer Service
- Critical Thinking
- Active Listening
- Customer Engagement
- Relationship Building
Certification
- Licensed Insurance Agent
- Life and Health Insurance License -Texas Department of Insurance.
Timeline
Licensed Healthcare Agent
Integrity Marketing Group
10.2023 - Current
Solutions Specialist
Cricket Wireless
04.2021 - 10.2023
High School Diploma -
Pampa Highschool
- Licensed Insurance Agent
- Life and Health Insurance License -Texas Department of Insurance.
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