William Davis
Conyers,GA
Summary
An analytical and detail-oriented customer service professional with an engaging, outstanding personality. With hands-on experience in managing insurance claims. Having a passion for customer relations. I am skilled in investigating claims, analyzing policy coverage, and optimizing claims processes while maintaining regulatory compliance and ethical standards. I possess extensive experience in customer service across diverse industries, including delivery, retail, hospitality, logistics, rental services, and sales.
Driven Adjuster, with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Healthcare Agent
Connexion Point
08.2025 - 12.2025
- Responsible for clear, compliant guidance on Medicare Advantage, Supplement, and Part D plans, tailored to individual client needs.
- Known for precision, professionalism, and a deep grasp of CMS rules, I simplify complex coverage decisions and build trust through transparent communication.
- Managed 30-40 incoming calls and emails per day from customers
- Achieved high conversion rates from needs assessment to enrollment by delivering clear, compliant plan recommendations.
- Ranked among top agents on multiple weekly scorecards for call quality, compliance, and client satisfaction.
Independent Medical Courier Driver
Courier Express
05.2025 - 10.2025
- I’m responsible for picking up, and delivery of Class A, and Class B specimens to desired location.
- Properly securing specimens per DOT standards for precise and punctual delivery from lab to health care organizations, researchers and animal health care facilities.
- Upon entering each facility, I provided excellent professionalism and customer service to staff and designated areas for receipt of specimens.
Total Loss Adjuster: Auto
The Best Claims Solutions
04.2025 - 05.2025
- Managed total loss claims efficiently by assessing vehicle damages, determining settlement values, and negotiating payouts with policyholders and loss payee.
- Coordinated claim resolution by collaborating with body shops, salvage vendors, and internal teams to ensure a smooth process and timely settlements.
- Provided exceptional customer service by guiding clients through the claims process, addressing concerns, and delivering clear, professional communication.
AWC Desk Adjuster: Auto
Eberl Claims Services
08.2021 - 10.2024
- Delivered exceptional customer service by managing daily and catastrophe claims in collaboration with State Farm, ensuring prompt resolutions with integrity and high customer satisfaction.
- Investigated flood and wind damage claims, accurately determining Expedited Total Loss (ETL) and flood levels to expedite customer settlements.
- Leveraged CCC One and Mitchell estimating software for precise damage assessments, ensuring transparency and client trust.
- Directed claims negotiations within allowable limit of $25,000 and supported successful litigations for advanced issues.
Desk Adjuster Total Loss: Auto/Property
Alacrity Solutions
04.2021 - 08.2021
- Provided end-to-end resolution of Total Loss claims for State Farm, including salvage inspections and expedited payouts, minimizing customer disruption.
- Efficiently managed property claims for Liberty Mutual, delivering comprehensive damage assessments and resolutions with a customer-focused approach.
- Directed claims negotiations within allowable limit of $25,000 and supported successful litigations for advanced issues.
Desk Adjuster: Property
Pilot Catastrophe
02.2021 - 04.2021
- Supported clients during winter freeze storms by assessing damage using Xactimate software and ensuring timely claim processing.
- Explained Additional Living Expense (ALE) limits clearly, enabling clients to understand and access qualifying payments seamlessly.
- Achieved an 80% claim closure rate by effectively addressing complex situations and maintaining consistent customer communication.
Enrollment Specialist
Proactive Risk Solutions
01.2018 - 11.2020
- Resolved customer challenges through proactive outbound and inbound calls, fostering trust and enhancing client experiences.
- Organized nationwide live enrollments and webinars for employer groups, ensuring seamless participation and satisfaction.
- Analyzed enrollment data to optimize recruitment strategies, resulting in increased client retention rates.
Education
Associate degree - Culinary Arts
Chattahoochee Tech
Marietta, GA05.2003
Skills
- Experienced delivery driver
- Insurance claims management expertise
- Documentation and reporting proficiency
- Analytical skills
- Quality assurance expertise
- Strong decision-making and organizational skills
- Proficient in Microsoft Office Suite and assessment software
Certification
- TWIC Card Certified - 2025
- HIPPA and BBP Certified- 2025
- Auto Damage Appraiser Certification, IA Path - 2024
- CCC One Level 1 Certification - 2024
- Texas All Lines Adjuster License - Property Adjusting Academy - 2020
- Mortgage Field Services Inspector Certification - Field Inspections NMFS – 2018
- Life, Accident and Sickness License – 2009-Present
- Final Expense -
Languages
English
Full Professional
Software
CCC One, Mitchell and Audatex
Timeline
Licensed Healthcare Agent
Connexion Point
08.2025 - 12.2025
Independent Medical Courier Driver
Courier Express
05.2025 - 10.2025
Total Loss Adjuster: Auto
The Best Claims Solutions
04.2025 - 05.2025
AWC Desk Adjuster: Auto
Eberl Claims Services
08.2021 - 10.2024
Desk Adjuster Total Loss: Auto/Property
Alacrity Solutions
04.2021 - 08.2021
Desk Adjuster: Property
Pilot Catastrophe
02.2021 - 04.2021
Enrollment Specialist
Proactive Risk Solutions
01.2018 - 11.2020
Associate degree - Culinary Arts
Chattahoochee Tech