David Martin
Plantation,FL
Summary
Hardworking employee enthusiastic about learning any field necessary inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Delivery Driver
DoorDash
04.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Communications Operator
Broward Sheriff's Office
07.2020 - 10.2021
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Gathered customer information and promptly input data into computer system.
- Performed data entry operations to update database with customer responses.
Onboard Service
Amtrak
04.2013 - 06.2020
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Provided customers with information on routes, timetables or concourses.
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
- Provided boarding assistance to elderly, sick or injured people.
- Optimized seating arrangements based on changing circumstances and passenger makeup.
Retail Sales Associate
T-Mobile
02.2011 - 06.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Shift Leader
Blockbuster Video
10.2009 - 06.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Counted, verified and handled bank deposits.
Retail Sales Consultant
AT&T
11.2007 - 02.2009
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Customer Service Representative
Blockbuster Video
07.2005 - 10.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Front End Clerk
Publix
04.2005 - 11.2005
- Kept front end areas clean and organized for professional appeal to customers.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
Education
Associate of Occupational Studies - Automotive Service Technician
Automotive Technical Institute
Oakland Park, FL09.2006
High School Diploma -
Plantation High School
Plantation, FL05.2005
Skills
- Time Management
- Customer Service
- Responsible Driver
- Critical Thinking
- Purchase Orders
- Complex Problem-Solving
- Emergency Situations
- Staff Training
- Sales Expertise
Timeline
Delivery Driver
DoorDash
04.2022 - Current
Communications Operator
Broward Sheriff's Office
07.2020 - 10.2021
Onboard Service
Amtrak
04.2013 - 06.2020
Retail Sales Associate
T-Mobile
02.2011 - 06.2012
Shift Leader
Blockbuster Video
10.2009 - 06.2011
Retail Sales Consultant
AT&T
11.2007 - 02.2009
Customer Service Representative
Blockbuster Video
07.2005 - 10.2007
Front End Clerk
Publix
04.2005 - 11.2005
Associate of Occupational Studies - Automotive Service Technician
Automotive Technical Institute
High School Diploma -
Plantation High School