David Martinez Lara
Garden Grove,CA
Summary
Dynamic Operations Manager with a proven track record at Chick-fil-A, excelling in team leadership and operations management. Enhanced customer satisfaction through proactive problem-solving and effective communication. Known for maintaining compliance and demonstrating an unsurpassed work ethic, driving performance improvements and empowering staff for accountability. Always looking to create connections with team members and customers. Hard working in any task that is given, always looking to learn new skills, and always looking to refine current skills.
Overview
3
3
years of professional experience
Work History
Operations Manager
Chick-fil-A
12.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- In charge of financials, ensure financials were done properly on an everyday basis.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reported issues to higher management with great detail.
- Managed any customer concerns throughout shifts
- Managed between 20-30 team members throughout shifts
Education
Automotive Technology - Automotive
Santa Ana College
Santa Ana, CA05-2026
Skills
- Problem-solving, always taking initiative when problems take place
- Team leadership, can use different leadership styles to ensure the job gets done
- Operations management, can overseeing and executing new plans to help out the business
- Customer service, always going the extra mile for customers
- Maintaining compliance
- Superb time management skills
Languages
Spanish
Native or Bilingual
Interests
- Hiking
- Playing Sports
- Watch Football
- Watch Soccer
- Watch Basketball
- Running
- Video Gaming
Timeline
Operations Manager
Chick-fil-A
12.2021 - Current
Automotive Technology - Automotive
Santa Ana College
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