DAVID MATE
Rochester,NY
Summary
Knowledgeable customer service representative driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days. Work well with other co-workers and always willing to take feedbacks to better help customers and improve own knowledge about the company policies and procedures.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum Mobile
11.2022 - Current
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve bill or phone service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer inquiries about understanding their bills, troubleshooting their devices and educated customers about self-help options to empower them to find answers and resolve issues on their own.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Industrial Mover/ Helper
Bailey's Moving & Storage
10.2018 - 11.2022
- Spoke with clients personally to figure out what their needs and expectations are before moves.
- Increased customer satisfaction by providing fast service and working with over multiple customers daily.
- Arranged items at destination according to customer requests and instructions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Completed over 100 jobs from start to finish, including loading boxes and large items, unloading trucks and cleaning job sites.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300 lbs or more.
- Kept storage areas organized, clean and secure to fully protect company assets.
Fraud Prevention Representative
Discover Card Financial Services
10.2015 - 09.2018
- Took incoming calls from countless customers daily and resolve their concerns and issues in a timely manner.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Make detailed summary of customer concerns and how to better prevent it in future transactions.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
High School Diploma -
East High School
Salt Lake City, UT05.2013
Skills
- Team Collaboration
- Oral Communication
- Discerning
- Decision Making
- Multitasking
- Adaptable to Changing needs
- Attention to Detail
- Willing to Learn
- Work Planning and Prioritization
- Public Speaking
- Typing
About Me
I like to go camping with my girlfriend and dog on the weekends. I also like to sing, cook and dance.
Timeline
Customer Service Representative
Charter Communications, Spectrum Mobile
11.2022 - Current
Industrial Mover/ Helper
Bailey's Moving & Storage
10.2018 - 11.2022
Fraud Prevention Representative
Discover Card Financial Services
10.2015 - 09.2018
High School Diploma -
East High School