Microsoft Windows 95-11
David Matuszewski
Depew
Summary
Dedicated IT Specialist with over 25 years of experience in technical support and system management. Proven ability to enhance user experience through effective communication and problem-solving skills. Seeking to leverage expertise to optimize IT operations and improve service delivery.
Overview
27
27
years of professional experience
Work History
IT Support Consultant
Liberty Tax Service
Depew, NY
01.2020 - Current
- Reduced downtime for clients with proactive identification and resolution of technical issues.
- Installed, configured and maintained computer systems and network connections.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Diagnosed and troubleshot hardware, software and network issues.
IT Specialist
Depew School District
Depew, NY
10.2014 - Current
- Provided technical support for hardware and software issues, enhancing user experience.
- Led projects to upgrade software systems, improving overall functionality and user satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
IT Support Consultant
Jewelry By Geno
Depew, NY
09.1999 - Current
- Provided technical support for software and hardware issues, ensuring minimal disruption to operations.
- Troubleshot and resolved network connectivity problems, enhancing system reliability for employees and customers.
- Implemented IT solutions tailored to jewelry retail, improving customer experience and operational efficiency.
- Streamlined inventory management systems, optimizing stock control processes for the jewelry business.
- Led initiatives to upgrade IT infrastructure, aligning technology with evolving business needs in jewelry retail.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
Computer & IT Manager
HUNT Real Estate Corporation
Depew, NY
10.1999 - 10.2014
- Developed and implemented IT policies to enhance system security and operational efficiency.
- Managed technology infrastructure, ensuring optimal performance of hardware and software systems.
- Led cross-functional teams to deliver IT projects on time and within budget constraints.
- Provided strategic direction for IT initiatives, aligning technology goals with business objectives.
- Developed and maintained strong relationships with vendors, resulting in cost-effective solutions for company needs.
- Managed complex IT projects, ensuring timely completion within budget constraints.
- Managed IT of over 50 Branches 1400+ Agents Across NY, FL, and AZ
Education
Bachelor of Science - Computer Engineering
Coleman College
San Diego, CASkills
- Patch management
- Active Directory management
- Ticketing system proficiency
- Software installation
- PDQ Deploy
- PLTW
- Windows 95-11
- System configuration
- Hardware maintenance
- Network administration
- Mobile device management
- Software licensing
- Operating systems expertise
- Group policy management
- Remote support
- Ticket management
- Network configuration
- Videoconferencing
- System administration
- Desktop support
- VPN configuration
- Wireless networking
- Remote support capabilities
- Printer support
- LAN/WAN
- Hardware diagnostics
Software
PDQ Deploy
Active Diectory and Group Policy
Chromebooks and MDM
Office 365 Management
PLTW Inventor and related software
RDP and VPN
PDQ Deploy
Google and Google Drive Admin
Qware ticketing system
Flash Forge 3-D Printing
Timeline
IT Support Consultant
Liberty Tax Service
01.2020 - Current
IT Specialist
Depew School District
10.2014 - Current
Computer & IT Manager
HUNT Real Estate Corporation
10.1999 - 10.2014
IT Support Consultant
Jewelry By Geno
09.1999 - Current
Bachelor of Science - Computer Engineering
Coleman College