System Center Configuration Manager (SCCM)
Thomas Bell
Austin,TX
Summary
Proven IT Support Consultant with a track record of leveraging Active Directory Management and exceptional customer service skills to enhance operational efficiency at Texas Department of Transportation TxTag. Specialized in asset management and disaster recovery planning, achieving significant improvements in system reliability and user satisfaction.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
IT Support Consultant
Texas Department Of Transportation TxTag
05.2023 - Current
- Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Developed customized IT strategies for clients to align technology solutions with business objectives.
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
IT Support Consultant
Accretive Technologies
08.2021 - 05.2023
- Provided ongoing support for clients post-implementation, ensuring a smooth and successful transition to new technologies.
- Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
IT Support Consultant
Brooksource Consulting, CONTRACTOR, INFORMATION TECHNOLOGY
07.2021 - 08.2022
- Assisted in the migration of legacy systems to modern platforms, minimizing disruption to daily operations.
- Provided expert guidance on the selection of hardware, software, and related equipment based on client needs and specifications.
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
IT Support Consultant
MultiCare Health
01.2021 - 07.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 1000+ employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
IT Support Consultant
Premera Blue Cross Of Washington
08.2019 - 01.2021
- Evaluated potential new assets based on technical specifications, cost-effectiveness, and alignment with organizational objectives.
- Supported the development of long-term asset management strategies, aligning resource allocation with forecasted needs and business priorities.
- Played a key role in coordinating responses during emergency situations involving critical assets such as power outages or natural disasters.
- Managed relationships with external service providers for efficient repair and maintenance services, minimizing operational disruptions.
- Conducted regular audits of physical assets, ensuring accurate record-keeping and compliance with company policies.
- Entered, tracked and documented asset status using ServiceNow ticketing system.
IT Support Consultant
PODS Enterprises
10.2018 - 06.2019
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
IT Support Consultant
Hurricane Computers
03.2018 - 10.2018
- Provided exceptional customer service to end-users, addressing their concerns and resolving issues promptly.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
IT Support Consultant
Albertelli Law
07.2018 - 09.2018
- Provided basic end-user troubleshooting and desktop support.
- Assisted with updating technical support best practices for use by team.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
IT Support Consultant
Best Buy, Geek Squad
12.2017 - 01.2018
- Resolved technical issues for end-users through effective troubleshooting and timely support.
- Supported remote users by resolving connectivity issues and providing guidance on utilizing virtual desktop environments effectively.
- Conducted routine maintenance on desktop systems, maintaining optimal performance levels at all times.
Student Intern
State College Of Florida
05.2016 - 12.2017
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Occupational Safety Specialist
Tropicana Product Inc.
06.1994 - 06.2016
- Developed emergency response plans to ensure proper protocols were followed in case of an incident, reducing potential harm to personnel and property.
- Advised management on safety considerations during organizational changes or expansions, mitigating potential hazards arising from new processes or personnel adjustments.
- Assisted in the investigation of workplace incidents to determine root causes and recommend appropriate preventive measures, thereby minimizing reoccurrence risks.
- Participated in safety committees to share best practices with peers from other departments or facilities within the company network.
- Conducted regular facility inspections to identify potential hazards and ensure prompt corrective actions were taken.
- Maintained accurate records of safety-related activities, including incident reports, training documentation, and inspection findings for easy reference during audits or inspections.
- Monitored hazardous waste disposal processes to guarantee adherence to environmental guidelines while reducing potential exposures or contamination risks for employees.
- Ensured compliance with OSHA regulations by staying up-to-date on industry trends and changes in legislation affecting occupational health and safety practices.
- Evaluated new equipment purchases for potential hazards before integration into the work environment, ensuring worker well-being was prioritized alongside productivity gains.
- Facilitated open lines of communication between employees and management regarding safety concerns, fostering a positive safety culture throughout the organization.
- Conducted job hazard analyses for various positions within the company to identify potential risks and recommend appropriate preventive measures.
- Improved employee awareness of safety practices by developing and delivering engaging training sessions on various topics such as ergonomics, hazard communication, and fall protection.
Education
Associate of Applied Science - Network And System Administration
State College of Florida, Manatee-Sarasota
Bradenton, FL12.2017
Skills
- Patch management
- Active Directory Management
- Ticketing system proficiency
- Desktop support
- Asset Management
- Data Recovery
- Network Administration
- Virtualization Technologies
- Group Policy management
- Disaster Recovery Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- CompTIA A+ (CE) Certification, Center for Technology Training Tampa, FL - Oct 2018 – Oct 2024
- American Heart Association Basic Life Support, CPR, and AED Certification, Kentucky Health and Safety Training, LLC - Jan 2024 – Jan 2026
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsQuote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Software
Atlassian Jira
Microsoft 0365 Admin Portal
Sentinel One
LAPS
AD Manager
PDQ Inventory
PDQ Deployment
Microsoft Teams
Microsoft 0365 ( ie, Excel, PowerPoint, Word, Outlook )
Remote Access Tools
Citrix
VPN
Accomplishments
- Trained and led technical support teams of more than 20 support specialists while analyzing, implementing, and completing projects remotely and on-site for hospitals, medical clinics, public and private sector business establishments.
- Contributed to a reduction in operational costs of 95% by taking on a role as asset management coordinator while overseeing all assets, obtaining excellent relationships with external vendors (i.e., Dell, Lenovo, HP).
- Recipient of individual and departmental awards for providing stellar remote and on-site client service.
Timeline
IT Support Consultant
Texas Department Of Transportation TxTag
05.2023 - Current
IT Support Consultant
Accretive Technologies
08.2021 - 05.2023
IT Support Consultant
Brooksource Consulting, CONTRACTOR, INFORMATION TECHNOLOGY
07.2021 - 08.2022
IT Support Consultant
MultiCare Health
01.2021 - 07.2021
IT Support Consultant
Premera Blue Cross Of Washington
08.2019 - 01.2021
IT Support Consultant
PODS Enterprises
10.2018 - 06.2019
IT Support Consultant
Albertelli Law
07.2018 - 09.2018
IT Support Consultant
Hurricane Computers
03.2018 - 10.2018
IT Support Consultant
Best Buy, Geek Squad
12.2017 - 01.2018
Student Intern
State College Of Florida
05.2016 - 12.2017
Occupational Safety Specialist
Tropicana Product Inc.
06.1994 - 06.2016
Associate of Applied Science - Network And System Administration
State College of Florida, Manatee-Sarasota
- CompTIA A+ (CE) Certification, Center for Technology Training Tampa, FL - Oct 2018 – Oct 2024
- American Heart Association Basic Life Support, CPR, and AED Certification, Kentucky Health and Safety Training, LLC - Jan 2024 – Jan 2026
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