Open To Work
David McGill
Bradenton,FL
Summary
Project Management & Operations Professional combining a strong foundation in strategic communication with expertise in workflow optimization and quality verification. Google PM Certified with a track record of translating complex technical and regulatory details into clear execution plans. Driven by continuous process improvement, team alignment, and delivering high-impact, polished outcomes.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Business Associate
Smiles at Lakewood Ranch
Bradenton, Florida
02.2026 - 04.2026
- Directed the patient scheduling workflow to enhance appointment management and maintained precise records.
- Guided patients on treatment and office policies to facilitate effective communication.
- Managed incoming calls, resolved inquiries, and connected callers to appropriate staff for efficient service.
Verification Specialist
Certified Collectibles Group
Sarasota, Florida
10.2025 - 12.2025
- Performed accurate authentication and grading reviews to ensure reliable collectible evaluations.
- Conducted detailed inspections using specialized tools and software systems to enhance review quality.
- Collaborated with team to effectively resolve discrepancies in collectible assessments.
Senior Sales Associate
Guitar Center
Sarasota, Florida
02.2024 - 06.2025
- Goal and KPI performance remained strong, with multiple months exceeding $100K in sales personally.
- Supervised daily operations for a team of 10 sales associates, ensuring tasks remained on track.
- Mentored new sales team members in company standards, customer service skills, and sales techniques.
- Customer engagement improved through positive, sales-minded service and clear pride in products.
Sales Associate
Verizon (Cellular Sales)
Bradenton, Florida
09.2022 - 01.2024
- Enhanced sales strategies using customer feedback and interaction trends to improve outcomes.
- Resolved customer service issues promptly, ensuring professional support and satisfaction.
- Maintained inventory tracking through routine counts and stock reviews.
Licensed Health Insurance Agent
US Health Advisors
Sarasota, Florida
03.2021 - 04.2022
- Educated clients on health insurance products and services to enhance informed decision-making.
- Clear explanations of policy terms, conditions, and benefits improved client understanding.
- 80% client retention reflected trust-based relationship management.
Technical Support Specialist
CRMSuite
Sarasota, Florida
05.2019 - 09.2020
- Consulted with customers to diagnose issues, guide solution steps, and initiate corrective actions that restored service and functionality.
- Coordinated with internal departments to swiftly resolve complex issues, ensuring minimal disruption to customer service.
- Led staff training at dealerships on support procedures and customer service best practices, enhancing team capabilities.
Kitchen Manager
Chipotle
Bradenton, Florida
02.2016 - 01.2020
- Directed kitchen operations to uphold high food quality and safety standards, ensuring compliance with health regulations.
- Led supervision and training for teams of 10 employees in a high-volume location.
- Maintained accurate records of food costs, labor costs, and waste management to support budget management and financial accountability.
Education
Bachelor of Arts - Communications
Florida Gulf Coast University
Fort Myers, FL12-2018
Associate of Arts - General Studies
State College of Florida
Bradenton, FL09-2016
Skills
- Client engagement strategies
- Performance metrics tracking
- Customer satisfaction monitoring
- Problem resolution skills
- Interdepartmental collaboration
- Detail orientation
- Time management techniques
- Communication proficiency
Certification
- Google Project Management Professional Certificate - Google/Coursera (2026)
Applied PM Projects
- Methodologies & Tools: Agile/Scrum, Waterfall, Asana, Google Workspace, RACI Frameworks, Risk Registers.
- Simulated Project Execution
- Initiation & Scoping: Developed a comprehensive Project Charter defining project goals, success criteria, cost-benefit analyses, and out-of-scope boundaries.
- Planning & Scheduling: Built a multi-week project schedule using Asana to map milestones, estimate task durations, and establish task dependencies.
- Stakeholder Management: Created a RACI Chart and Stakeholder Matrix to streamline communications across cross-functional teams and executive sponsors.
- Risk & Quality Control: Drafted a Risk Register identifying potential operational bottlenecks, establishing impact scores, and building proactive mitigation plans.
- Agile Framework: Executed simulated Sprint planning sessions, authored user stories, managed product backlogs, and structured Sprint Retrospectives.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Bradenton, FL
Open to relocation: No
Timeline
Business Associate
Smiles at Lakewood Ranch
02.2026 - 04.2026
Verification Specialist
Certified Collectibles Group
10.2025 - 12.2025
Senior Sales Associate
Guitar Center
02.2024 - 06.2025
Sales Associate
Verizon (Cellular Sales)
09.2022 - 01.2024
Licensed Health Insurance Agent
US Health Advisors
03.2021 - 04.2022
Technical Support Specialist
CRMSuite
05.2019 - 09.2020
Kitchen Manager
Chipotle
02.2016 - 01.2020
Bachelor of Arts - Communications
Florida Gulf Coast University
Associate of Arts - General Studies
State College of Florida