David McGowan
Chicago,IL
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and thrive in diverse environments. Committed to contributing to company growth while enhancing personal capabilities.
Overview
7
7
years of professional experience
Work History
Feeder Dispatch Supervisor
United Parcel Service, UPS
Hodgkin's, US
08.2022 - Current
- Manage inbound/outbound calls from drivers, ensuring timely communication and issue resolution.
- Review and optimize driver dispatches and schedules, enhancing operational efficiency.
- Coordinate with team to address scheduling conflicts, improving workflow consistency.
- Analyze dispatch data to identify trends and implement improvements, achieving measurable results.
- Support drivers with real-time information, boosting overall performance and satisfaction.
- Provide guidance and support to drivers, fostering a positive work environment and enhancing team cohesion.
Operations Supervisor
United Parcel Service, UPS
Hodgkin's, US
04.2018 - 04.2022
- Supervised daily operations for a team of six, ensuring production targets were consistently met.
- Trained new employees on essential job functions, enhancing team efficiency and performance.
- Implemented process improvements that led to measurable increases in productivity.
- Resolved operational issues promptly, minimizing downtime and maintaining workflow continuity.
- Collaborated with team members to foster a supportive and productive work environment.
- Fostered a team-oriented environment, mentoring new hires to ensure seamless integration and high performance within weeks.
Education
High school diploma -
Argo Community High School
Summit, IL05.2016
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UTSkills
- Analytical thinking and problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Multi-tasking
- Customer service
Timeline
Feeder Dispatch Supervisor
United Parcel Service, UPS
08.2022 - Current
Operations Supervisor
United Parcel Service, UPS
04.2018 - 04.2022
High school diploma -
Argo Community High School
Bachelor of Science - Information Technology
Western Governors University
Similar Profiles
Jaydeep VyasJaydeep Vyas
Warehouse associate at United Parcel Service, UPSWarehouse associate at United Parcel Service, UPS
Gregory MitchellGregory Mitchell
Delivery Driver at United Parcel Service, UPSDelivery Driver at United Parcel Service, UPS
LouisAnthony LevarioLouisAnthony Levario
Operations Supervisor at United Parcel Service, UPSOperations Supervisor at United Parcel Service, UPS
Jaime Rodriguez CervantesJaime Rodriguez Cervantes
Building and Systems Engineering Supervisor at United Parcel Service, UPSBuilding and Systems Engineering Supervisor at United Parcel Service, UPS
Lily TranLily Tran
Medical STEM Leader at After School Matters Inc.Medical STEM Leader at After School Matters Inc.