David W. Medlin
Mobile,USA
Summary
Accomplished Director of Operations at Rich's Car Wash, I spearheaded the expansion from 14 to 45 locations, significantly enhancing market presence. Expert in strategic growth and leadership mentorship, I excel in operational optimization and P&L management. My career opportunities honed my skills in fostering team development and customer advocacy, setting industry benchmarks.
Overview
30
30
years of professional experience
Work History
Director of Operations
Rich's Car Wash
Mobile, AL
04.2019 - Current
- Oversaw the expansion of the leadership team from two district managers to include three regional managers, six district managers, a claims manager, a director of marketing, and a director of training, all reporting directly to me
- Planned and executed company expansion from 14 to 45 locations, with three under construction and a signed LOI for an existing site, creating a solid foundation for continued growth across three markets
- Established service teams and small parts warehouses in each market to support operations, streamline repairs, and minimize downtime
- Created SOPs and comprehensive training programs for employees at all levels, fostering leadership development, operational consistency, and employee engagement
- Partnered with the claims manager to manage customer incidents, ensuring transparency, timely resolutions, and exceptional service
- Introduced technology-driven operational systems, replacing legacy methods to enable real-time tracking and improve decision-making
- Directed marketing strategies and training initiatives, ensuring alignment with overall operational goals and cultural values
- Negotiated contracts, managed vendor relationships, and monitored P&L reports to achieve sustained profitability while upholding the intricate details for employees and customers
Regional Manager
Sam's Xpress Car Wash
Charlotte, NC
09.2018 - 02.2019
- Oversaw three district managers and twenty-four locations, coaching leadership teams to improve performance and employee engagement
- Conducted facility audits and operational reviews, identifying opportunities to enhance efficiency and customer satisfaction
- Resolved escalated customer issues, including claims and service recovery
Support Center Manager
Sam's Xpress Car Wash
Charlotte, NC
11.2017 - 09.2018
- Developed and implemented a claims training program for managers, standardizing processes across the company and improving incident resolution
District Manager
Sam's Xpress Car Wash
Charlotte, NC
12.2014 - 11.2017
- Led district expansion from two to ten locations, hiring and mentoring managers to support rapid growth while maintaining operational integrity
Site Manager
Auto bell Car Wash
Charlotte, NC
06.1995 - 11.2014
- Managed the highest-volume location, delivering consistent profitability and superior customer service
- Mentored and developed future leaders, ensuring long-term operational success
- Broke and set company records in volume, labor control, and claims management
Education
Bachelor of Science - Natural Resource Management
Western Carolina University
01.1999
Skills
- Organizational Growth and Infrastructure Development
- Leadership Development and Team Mentorship
- Multi-Departmental Oversight
- Strategic Expansion and Market Growth
- Operational Optimization and SOP Creation
- Vendor Negotiation and Relationship Management
- P&L Oversight and Financial Accountability
- Customer Experience and Advocacy
Professional Development
- Sonny's Car Wash College Completion
- Leadership Worth Following Development Program Completion
- International Carwash Association (ICA) Partnership with LEAD Training
- Contributed to the development of industry training standards for the car wash industry.
Affiliations
- Hiking
- Backpacking
- Fishing
- Good Food
- Pickleball
- Church and Fellowship
- Familytime
Timeline
Director of Operations
Rich's Car Wash
04.2019 - Current
Regional Manager
Sam's Xpress Car Wash
09.2018 - 02.2019
Support Center Manager
Sam's Xpress Car Wash
11.2017 - 09.2018
District Manager
Sam's Xpress Car Wash
12.2014 - 11.2017
Site Manager
Auto bell Car Wash
06.1995 - 11.2014
Bachelor of Science - Natural Resource Management
Western Carolina University
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