Maria Castrodad
The Oley Foundation
Wimauma,FL
22
years of professional experience
Operations and organizational management leader with 20+ years of experience strengthening organizational structure, operational systems, and cross-functional processes. Skilled in translating strategic priorities into executable plans, establishing clear roles and responsibilities, improving workflows, and developing practical solutions that enhance efficiency, consistency, and accountability. Experienced in partnering with executive leadership, managing complex organizational initiatives, and aligning people, processes, and resources to support sustainable growth.
Work History
Director of Operations
2 Years 3 Months- Provide enterprise-wide operational leadership across organizational operations, human resources, technology, marketing, community engagement, events, and program infrastructure, partnering directly with the CEO to translate organizational priorities into executable plans, systems, processes, and day-to-day operations.
- Build and implement scalable organizational processes, workflows, policies, systems, and accountability structures from the ground up, improving efficiency, clarifying roles and responsibilities, strengthening cross-departmental coordination, and creating greater consistency as the organization grows.
- Lead complex cross-functional initiatives involving staff, executive leadership, vendors, contractors, sponsors, partners, and external service providers, coordinating priorities, resources, timelines, communications, and execution from planning through completion.
- Serve as a central operational integrator and strategic problem-solving resource, identifying organizational gaps, dependencies, bottlenecks, duplication, and unclear ownership while developing practical solutions that strengthen organizational effectiveness and support sustainable growth.
HR/Benefits Specialist
2 Years 9 Months- Educated employees on health, welfare, retirement, and related benefit programs; resolved benefit, payroll deduction, enrollment, and eligibility inquiries through phone, email, and in-person support.
- Managed benefit enrollments, changes, and terminations; administered FMLA, group health, flexible spending, dental, vision, accident and disability, life insurance, and wellness programs.
- Partnered with vendors and brokers to evaluate programs, coverage, pricing, and service delivery; supported implementation of cost-effective benefits solutions and recommended improvements to existing programs.
- Analyzed benefits and employee data, maintained accurate HR records, processed garnishments and payroll-related inquiries, and conducted audits to support compliance and quality.
Associate Underwriter/Operations Specialist
12 Years 6 Months- Reviewed insurance applications, loss control reports, and supporting documentation to assess risk, determine coverage, and establish appropriate classifications and terms.
- Managed quoting, binding, invoicing, policy issuance, renewals, and related operational processes while maintaining accuracy and meeting deadlines.
- Built and maintained strong relationships with brokers, carriers, finance companies, markets, and clients, supporting effective communication and profitable partnerships.
- Gathered, organized, and analyzed data for management decision-making; evaluated data quality, improved processing documentation, and utilized agency management systems, Excel, Word, Pips, Oden, and EUMs.
Sales Supervisor
2 Years 9 Months- Supervised a staff of 30, overseeing daily operations, employee performance, productivity, customer service, and achievement of sales targets.
- Recruited, trained, coached, and mentored employees while conducting performance reviews and providing ongoing feedback and development.
- Developed sales strategies, procedures, and training approaches for new employees and served as a procedural resource for the team.
- Analyzed sales performance and quotas, monitored calls for quality assurance, and implemented strategies to improve productivity and business results.
Education
High School Diploma
Skills
Organizational design and operational infrastructure
Process development
workflow optimization
and standardization
Cross-functional coordination and organizational accountability
Organizational growth and change management
HR operations
policies
and employee processes
Technology strategy and operational systems
Systems integration
process automation
and data management
Large-scale event and conference operations
Vendor
contractor
sponsor
and partner management
Cross-functional marketing operations and project coordination
Digital communications and content workflow oversight
Brand
website
and organizational communications support
Timeline
Director of Operations
The Oley Foundation
06.2024 - CurrentRead More
HR/Benefits Specialist
Chadwell Supply, Inc
08.2021 - 05.2024Read More
Associate Underwriter/Operations Specialist
Morstan General Agency
11.2007 - 05.2020Read More
Sales Supervisor
BCK Communications
01.2005 - 10.2007Read More
Hill Regional Career High School
High School Diploma
Read More