David Mena
Pueblo,CO
Summary
Dynamic professional with a proven track record at Pueblo Chieftain, enhancing customer satisfaction through meticulous route planning and timely delivery. Excelled in a managerial role at Menco Pawn Shop by boosting sales revenue and fostering a team-oriented environment. Skilled in inventory management and customer relations, demonstrating exceptional professionalism, work ethic, and safety awareness.
Overview
42
42
years of professional experience
Work History
Newspaper Delivery Service
Pueblo Chieftain
10.2001 - 09.2024
- Completed punctual early morning loading and unloading of newspapers at distribution center.
- Loaded and unloaded newspaper bundles at distribution center.
- Supported company marketing efforts by distributing promotional materials alongside regular newspaper deliveries when required.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
- Increased customer satisfaction by ensuring timely and accurate delivery of newspapers to subscribers.
- Assisted in managing inventory by accurately recording the number of newspapers delivered each day.
- Ensured proper handling of newspapers, preventing damage during transportation and delivery.
- Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Delivered papers to Denver Post, Pueblo Chieftain, Rocky Mountain News, Colorado Springs Gazette, Wall Street Journal and USA Today, customers on daily basis.
Sales Associate Manager
Menco Pawn Shop
01.1990 - 10.2001
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Developed client rapport for better customer satisfaction and repeat business.
- Streamlined inventory management processes, reducing overhead costs and improving product availability.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Organized product displays to attract potential buyers and increase sales conversions.
Newspaper Distributor
Rocky Mountain News
12.1982 - 01.1990
Education
Associate of Science - General Studies
Otero Jr. College
La Junta, CO06-1981
High School Diploma -
South High School
Pueblo06-1979
Skills
- Professionalism and Work Ethic
- Safety awareness
- Patience and Perseverance
- Route Planning
Timeline
Newspaper Delivery Service
Pueblo Chieftain
10.2001 - 09.2024
Sales Associate Manager
Menco Pawn Shop
01.1990 - 10.2001
Newspaper Distributor
Rocky Mountain News
12.1982 - 01.1990
Associate of Science - General Studies
Otero Jr. College
High School Diploma -
South High School
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