David Menzies

• Replaced 100's of merchandise stock throughout check-out lines and end-cap displays.
• Established customer satisfaction by answering questions about store policies and addressing customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Submitted reports to senior management to establish business decision-making and planning.
• Recruited, hired and trained dozen of associates to develop into productive team members with excellent product knowledge.
• Developed a team into being number one store of the year
• Over performed expected year results and won multiple company contests

Coached younger kids not only basketball skills but also ways on being a leader on and off the court. I organized drills, group activities and developed a timely mannered schedule for everything to run smoothly.