David Mercer
Albany,NY
Overview
19
19
years of professional experience
Work History
Crew Member
Osmose Utility Services
11.2022 - Current
- Worked well with teammates and accepted coaching from management
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Professional Landscaper
Evergreen Nursery
02.2014 - 11.2020
- Operated landscaping equipment with focus on safety and machine longevity.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Managed and coordinated installation of complex landscaping projects.
- Maintained grounds by trimming, weeding, and general clean-up.
Crew Member
Osmose Utility Services
04.2011 - 02.2014
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Forklift Loader Operator
A. Duie Pyle, Inc.
03.2009 - 04.2011
- Packed items into appropriate containers for shipment.
- Removed orders from storage, wrapped, and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
Dispatcher, Warehouse Worker
CD&L
03.2005 - 11.2008
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
Education
High School Diploma -
Ticonderoga High School
Ticonderoga, NY06.1996
Some College (No Degree) - Liberal Arts And General Studies
Bryant And Stratton College Albany Ny
Albany, NYSkills
- Judgment and Decision-Making
- Forklift Operation
- Safety
- Coaching and Training
- Server and Staff Support
- Training and Motivation
- Time Management
- Social Perceptiveness
- Knowledge of State Regulations
- Service-Orientation
- Interactive Communication Skills
- Salesmanship
- Quality Control Checks
- Telephone Etiquette
- Clear Communication
- Verbal and Written Communication
- Serve Customers
- Pack Deliveries
- Order Delivery Practices
- Operation Monitoring
- Groundskeeping and Landscaping
- Machine Operation
- Team Contribution
- Positive Company Representation
- Taking Orders
- Speaking
- Docking Management
- Teamwork and Collaboration
- Learning Strategies
- Heavy Lifting
- Crew Leadership
- Workplace Efficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
Osmose Utility Services
11.2022 - Current
Professional Landscaper
Evergreen Nursery
02.2014 - 11.2020
Crew Member
Osmose Utility Services
04.2011 - 02.2014
Forklift Loader Operator
A. Duie Pyle, Inc.
03.2009 - 04.2011
Dispatcher, Warehouse Worker
CD&L
03.2005 - 11.2008
High School Diploma -
Ticonderoga High School
Some College (No Degree) - Liberal Arts And General Studies
Bryant And Stratton College Albany Ny