David Merritt
Kansas City,MO
Summary
I have worked in the casino industry for over 26 years. Driven by a commitment to excellence, I leveraged my role as management to significantly enhance customer satisfaction and staff productivity. My expertise in staff scheduling and team leadership, coupled with a knack for resolving conflicts and mentoring employees, has consistently elevated operational efficiency and fostered a positive work environment. Enthusiastic and eager contribute through hard work, attention to detail, and excellent organizational skills.
Overview
19
19
years of professional experience
Work History
Lead Floor Supervisor/Pit Manager
Bally's Casino
07.2021 - 08.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored employees for next step in training for new positions.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Worked in all aspects of table games.
Floor Supervisor
Harrah's Casino and Hotel
04.2019 - 07.2021
- Coached team members on how to use effective techniques to provide excellent customer service.
- Wrote and conducted employee evaluations.
- Respond to customer feed back and quickly find a resolution.
- Made sure all tables had resources to operate.
- Followed and enforced all procedures.
Dealer, Dual-Rate, Floor, Dual-Pit, Pit/Shift Manager
Argosy Casino Hotel & Spa
12.2003 - 04.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Schedules, Training, Hiring, Termination, and payroll.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
No Degree - Business Management And Accounting
Missouri Western State University
Saint Joseph, MOSkills
Customer Satisfaction
Team Leadership
Customer Relations
Payroll Processing
Employee Training
Staff Scheduling
Attention to Detail
Critical Thinking
Employee performance evaluation
Time Management
Timeline
Lead Floor Supervisor/Pit Manager
Bally's Casino
07.2021 - 08.2022
Floor Supervisor
Harrah's Casino and Hotel
04.2019 - 07.2021
Dealer, Dual-Rate, Floor, Dual-Pit, Pit/Shift Manager
Argosy Casino Hotel & Spa
12.2003 - 04.2019
No Degree - Business Management And Accounting
Missouri Western State University
Similar Profiles
Lajacquenette JonesLajacquenette Jones
Security Officer at Bally's CasinoSecurity Officer at Bally's Casino
Ileana Ayala LatimerIleana Ayala Latimer
Cocktail Server at Bally's CasinoCocktail Server at Bally's Casino
William HardnettWilliam Hardnett
Prep Cok at Bally's CasinoPrep Cok at Bally's Casino