Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Robert Freeman

Denver,CO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dependable, successful providing fast, high-quality customer service to guests in restaurant settings.

Overview

18
18
years of professional experience

Work History

Bartender

Bally's Casino
08.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

`Party Chief for Survey Field Crew

Everett Griffith And Associates
11.2018 - 06.2022
  • Guided field crews on proper survey methods and techniques.
  • Followed local, regional and national surveying guidelines.
  • Coordinated surveys to establish accurate legal boundaries for properties.
  • Reviewed and checked survey, subdivision and parcel maps to verify compliance with laws.
  • Made proactive adjustments to policies and procedures to meet changing demands.
  • Reduced project completion time with effective delegation of tasks to team members based on their skills and expertise.
  • Conducted thorough research on property boundaries to provide accurate boundary determinations for clients'' land transactions or disputes.
  • Conducted topographic surveys to aid in the design and construction of infrastructure projects.
  • Performed boundary, topographic and traverse land surveys.

Server Shift Leader

Village Inn Pancake House
04.2017 - 11.2018
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed scheduling for servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Checked identification for minimum age for sale of alcoholic beverages.

Groundskeeper

Rocky Mountain Regional VA Medical Center
01.2017 - 04.2017
  • Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Maintained routine landscaping schedules to boost lawn health.
  • Repaired ground structures regularly, sticking to schedules and meeting facility needs.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Communicated with landowners about ground conditions, budgets and repair requirements.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.

Construction Worker

Southern Grace Construction
01.2012 - 01.2017
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Observed safety regulations on job sites to minimize accidents.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
  • Helped successfully complete large project ahead of schedule.

E Co I-36 Infantry Battalion

U.S Army
01.2008 - 12.2011
  • Participated in infantry dismounted battle drills and situational training exercises.
  • Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
  • Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Achieved high marks on physical fitness evaluations and agility testing.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Inspected and performed regular maintenance on company communication equipment.

Education

Associate of Applied Science - Land Survey And GIS

Lone Star College System
Spring, TX

High School Diploma -

Lufkin High School
Lufkin, TX
05.1999

Skills

  • Self-directed mindset
  • Mathematical calculations
  • Planning and Coordination
  • Active Listening
  • Maintenance and upkeep
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Restaurant Operation
  • Menu Knowledge
  • Phone Inquiries
  • Dining Room Management
  • Developing Rapport with Guests
  • Guest Satisfaction
  • Cleaning and Sanitation
  • Safe Handling Standards
  • Food Safety
  • Age Verification

Timeline

Bartender

Bally's Casino
08.2023 - Current

`Party Chief for Survey Field Crew

Everett Griffith And Associates
11.2018 - 06.2022

Server Shift Leader

Village Inn Pancake House
04.2017 - 11.2018

Groundskeeper

Rocky Mountain Regional VA Medical Center
01.2017 - 04.2017

Construction Worker

Southern Grace Construction
01.2012 - 01.2017

E Co I-36 Infantry Battalion

U.S Army
01.2008 - 12.2011

Associate of Applied Science - Land Survey And GIS

Lone Star College System

High School Diploma -

Lufkin High School

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