David Miemie
Cypress,TX
Summary
Dynamic Customer Service Representative with strengths in order processing, customer relationship management, and product knowledge. Proven track record of resolving complaints and upselling effectively to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Brenttag
Houston, Texas
04.2025 - Current
- Assisting customers with Brenttag product inquiries and product information.
- Processing orders and returns using company software systems.
- Maintaining accurate records of customer interactions and transactions.
- Educating customers on product features and usage guidelines.
- Providing excellent customer service to resolve customer complaints in a timely manner.
- Tracking orders from start to finish to ensure timely delivery of goods or services.
- Keeping records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identifying opportunities for upselling additional products or services based on customer needs.
Financial Advisor
RBC Royal Bank
Calgary, AB
02.2021 - 01.2025
- Assisted clients in understanding financial products and investment options.
- Prepared personalized financial plans based on client needs and goals.
- Utilized financial software to analyze client portfolios and performance data.
- Maintained accurate records of client interactions and transactions for compliance purposes.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Developed financial plans and strategies tailored to clients' individual needs.
- Monitored clients' investment portfolios, providing timely rebalancing and adjustments as necessary.
- Assisted clients with planning for and funding retirements using mutual funds and other strategies.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
Education
Bachelor of Science - Political Science
Delta State University
Nigeria06-2010
Skills
- Product knowledge
- Order processing
- Customer database management
- Returns management
- Upselling techniques
- Customer relationship management
Timeline
Customer Service Representative
Brenttag
04.2025 - Current
Financial Advisor
RBC Royal Bank
02.2021 - 01.2025
Bachelor of Science - Political Science
Delta State University