David Mills
Wilsonville,OR
Summary
Dynamic customer support professional with a proven track record in delivering exceptional service through strong communication and effective problem-solving abilities. Expertise in managing inquiries, resolving complex issues, and consistently ensuring high levels of customer satisfaction. Recognized for fostering teamwork, adaptability, and achieving outstanding results in fast-paced environments. Proficient in conflict resolution, demonstrating empathy, and exercising excellent time management skills to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Fortec Medical
Hudson, OH
08.2025 - Current
- Resolved customer inquiries regarding product specifications and order status efficiently.
- Demonstrated proficiency in using CRM software to track interactions and manage customer accounts.
- Assisted in developing training materials for new hires, enhancing onboarding experience.
- Collaborated with cross-functional teams to address customer feedback and improve service delivery.
- Contributed to team success, consistently achieving call center performance metrics.
Dispatch Manager
Sovereign Medical Transport
Gladstone, OR
02.2023 - 06.2025
- Managed daily dispatch operations, ensuring timely response to transport requests.
- Coordinated communication between medical staff and drivers to optimize service delivery.
- Implemented process improvements, enhancing efficiency of transport routes and schedules.
- Trained and mentored new dispatch team members on operational protocols and software systems.
- Monitored compliance with safety regulations and company policies during transport activities.
- Collaborated with management to assess technology needs for enhanced dispatch capabilities.
Quality Assurance Agent/Training Coordinator
Aston Carter/Aerotek/Columbia Sportswear
Portland, OR
07.2022 - 01.2023
- Conducted comprehensive quality inspections to ensure adherence to policy specifications and standards.
- Collaborated with cross-functional teams to identify root causes of quality issues, implementing effective corrective actions.
- Developed and maintained detailed documentation for quality assurance processes and procedures.
- Trained new team members on quality assurance practices, fostering a culture of continuous improvement.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer accounts, ensuring accurate and timely updates to account information.
Operations Floor Lead/Dispatch
ComTrans, Global Medical Response
Milwaukie, OR
09.2021 - 07.2022
- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Trained and mentored team members to enhance productivity and operational efficiency.
- Managed inventory levels, coordinating with logistics teams to optimize supply chain processes.
- Implemented process improvements that reduced workflow bottlenecks and increased team performance.
- Conducted regular performance evaluations, providing feedback and support for professional growth.
- Collaborated with management to develop strategies for enhancing service delivery and customer satisfaction.
Education
High School Diploma -
Oregon City High School
Oregon City, OR06-2009
Skills
- Leadership
- Coaching
- Mentoring
- Performance Management
- Professional Development
- Computer Literacy
- Public Speaking
- Presentation Software
- Customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
Fortec Medical
08.2025 - Current
Dispatch Manager
Sovereign Medical Transport
02.2023 - 06.2025
Quality Assurance Agent/Training Coordinator
Aston Carter/Aerotek/Columbia Sportswear
07.2022 - 01.2023
Operations Floor Lead/Dispatch
ComTrans, Global Medical Response
09.2021 - 07.2022
High School Diploma -
Oregon City High School