Results driven Technical Solutions lead with 3 years of technical and leadership experience being a primary liaison between the production floor and top- tier corporate clients, coupled with 5 years sales experience in a hospitality industry as a bar and restaurant manager, I'm excited to transition these skills to a tech sales role.
Overview
7
7
years of professional experience
Work History
Technical Solutions Lead
Motor City Tool & Die Corporation
03.2021 - Current
Collaborated with theCEO using data to innovate new processes for production optimization resulting in 35% cycle time driving a significant 500k revenue surge in 2022.
Fostered and nurtured lasting client relationships by ensuring delivery of top-quality products, coupled with proactive follow-ups and strategic client meeting to understand and cater to their evolving needs.
Mentored novice professionals new systems and processes of machining and production, managing to reduce time wasted in between run times by 30%
Commanded CNC operations to craft intricate components, leveraging in-depth technical design knowledge and computer- aided precision, ensuring accuracy and precision of components.
Restaurant Manager
Balkan Café & Grill
08.2019 - 02.2021
Increased revenue by 20% by implementing and promoting new drink and menu specials
Assisted in developing marketing plans for promoting restaurant services.
Managed team of 5 staff members, including professional training and personal development which resulted in increased customer satisfaction rating by 27%
Increased customer loyalty by 15% by enhancing teamwork professionalism, and product knowledge of staff to build base of 40% repeat customers.
Bar Manager
Govornica Pub
02.2017 - 08.2019
Monitored daily sales reports to identify areas of improvement within the bar operations
Maintained relationships with vendors to facilitate effective inventory management and implement cost controls
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while
Avoiding unnecessary delays or errors
Supervised opening and closing duties of bar shift including cash handling procedures.