Open To Work
Prudhvi Vetukuri
Work Preference
Summary
Technical Account Manager experienced in client delivery and enterprise program management. Improved integration go-live times by 40% and reduced support escalations by 60% through effective management of complex API and BI integrations. Focused on leveraging technical skills in SQL, Python, and cloud technologies to enhance stakeholder communication and ensure successful project outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Technical Solutions Engineer – Technical Client & Platform Lead
Rakuten Securities
Remote
11.2023 - 04.2026
- Served as the primary technical point of contact between internal engineering teams and external integration partners, leading complex platform onboarding, API integration design, and operational workflows for a large-scale FinTech data platform.
- Client-Facing Integration Leadership: Led consultative technical sessions with enterprise stakeholders and engineering teams to scope, design, and troubleshoot REST API and event-streaming integrations (Kinesis, Lambda); translated complex data architecture into clear business outcomes for non-technical decision-makers.
- API & Webhook Troubleshooting: Diagnosed and resolved integration failures across API endpoints, webhook delivery pipelines, and ETL workflows; used Postman and Python scripts to simulate payloads and validate end-to-end data flows before partner go-live.
- Scalable Process Design: Identified friction points in customer data onboarding workflows and designed standardized intake and validation processes, reducing integration go-live time by ~40% across subsequent partner launches.
- Cross-Functional Program Management: Coordinated across data engineering, security, compliance, and product teams to deliver GenAI and analytics platform features on schedule; managed stakeholder communication and project milestones across multi-month programs.
- Technical Enablement: Produced integration guides, runbooks, and SQL-based diagnostic queries enabling partners to self-serve routine troubleshooting; reduced escalations to engineering by 60%.
- SQL-Driven Insights: Built and maintained SQL queries (Redshift, Athena) to provide partners with on-demand account health metrics, usage trends, and anomaly reports.
- Tools & Tech: AWS (Lambda, Kinesis, Redshift, DynamoDB, S3), REST APIs, Postman, Python, SQL, Terraform, LangChain
Program Manager – Engineering & Technical Escalations
Google
Mountain View
01.2023 - 04.2023
- Lead Program Manager for Performance Max campaigns on Display and the Display Ads Quality Launch process — owning end-to-end program execution across ~1,200 annual feature, quality, and infrastructure launches impacting Google's Display Ads channel.
- Escalation & Incident Management: Owned Display Ads Engineering escalation follow-ups and postmortem action items; built automated SLO response processes and maintained executive dashboards tracking progress, burn rate, and resource impact across open incidents.
- Launch Process Ownership: Designed and optimized the review and approval workflow for ~1,200 ARR new feature and infrastructure launches, ensuring quality gates were met without slowing engineering velocity.
- Stakeholder Communication: Delivered executive dashboards and incident summaries to engineering leadership and cross-functional business partners; translated complex pipeline failures into clear impact statements and remediation timelines.
- SQL & Data-Driven Operations: Created SQL-based monitoring queries against incident management systems (ServiceNow, Datadog) to analyze SLO trends, isolate data issues, and surface risk signals for engineering and program leadership.
- Tools & Tech: JIRA, ServiceNow ITSM, Datadog, SQL, Google Workspace, Smartsheet, Looker, Python
- Display Ads Engineering
Senior Technical Account Manager – Strategic Accounts & Technical Delivery
Sisense
San Francisco
02.2021 - 09.2022
- Served as TAM Delivery Lead for Professional Services, owning a $1.6M+ customer book of value and managing a 12-member onsite/offsite team delivering complex BI and data integration implementations for enterprise clients.
- Enterprise Client Engagement: Consulted with customer business and technical stakeholders (VP through engineer) to produce business requirements, functional design documents, and integration specs for Sisense deployments; managed relationships across 25+ enterprise accounts through full delivery lifecycle.
- API & BI Integration Delivery: Scoped and delivered complex integrations across customer BI workflows — configuring user role management, governance, custom data drivers, and ETL connectors (Stitch, Fivetran, Matillion); validated integration testing end-to-end before go-live.
- Data Warehouse Migration Playbooks: Created PS delivery playbooks to migrate analytics across data warehousing technologies (Snowflake, Redshift, BigQuery); advised 25+ customers through site migrations with minimal disruption.
- Support Model Transformation: Spearheaded overhaul of the Support model from a tiered to a Swarm approach — driving the program across PS, Support, and Product orgs — resulting in 27% decrease in average net resolution time, 30% faster response times, and 50%+ improvement in chat NPS scores.
- SQL-Based Operational Monitoring: Created standardized reusable SQL queries against Datadog, New Relic, and ServiceNow incident systems for code change monitoring, data issue isolation, and SLO reporting.
- Product Feedback & Influence: Engaged directly with Sisense Product and Engineering teams to translate customer requirements into product priorities; contributed to feedback-driven development cycles improving core platform features.
- Internal Vendor Program Delivery: Led implementation of Salesforce CRM automation (Outreach), improving campaign response times by 50% and turnaround times by 70%; implemented Gainsight PX for product onboarding, achieving a 10x increase in user NPS and 4x growth in training attendance.
- Tools & Tech: Sisense, SQL, Python, Postman, Salesforce, Gainsight, Datadog, New Relic, Snowflake, Redshift, ETL (Stitch, Fivetran, Matillion), JIRA, ServiceNow
Technical Program Manager – IT Systems & Data Applications
Avenue Code
San Francisco
08.2019 - 01.2021
- Led cross-functional technical program delivery for enterprise clients in Retail, Utilities, and Grocery — managing Agile delivery teams, executive stakeholder communication, and end-to-end launch execution.
- Program Management & Delivery: Partnered with business and technology leadership to establish program-level roadmaps; led sprint planning, scoping, risk identification, and stakeholder reporting across multiple concurrent programs in a Scrum environment.
- UAT & Launch Management: Finetuned UAT, beta, and rollout programs with senior PMs to maintain an 80%+ PMO success rate; coordinated releases with QA, DevOps, and release managers via streamlined JIRA workflows to minimize platform outages.
- KPI Definition & Data-Driven Outcomes: Defined and analyzed pre/post-launch KPIs (customer adoption, MRR impact, feature adoption) and produced executive-facing reports showcasing business outcomes.
- Key Deliveries: Led Demand Forecast application (90-day delivery, fashion retail); Store Ordering Tool (perpetual inventory, AI/WFM integration, organic grocer); PG&E PSPS Probability of Failure ML pipeline (serverless model execution, CI/CD deployment, reusable data science model framework).
- Tools & Tech: JIRA, Smartsheet, SQL, Python, AWS (Lambda, S3, SageMaker), Docker, GitHub, Salesforce, Google Workspace
SeniorConsultant – Big Data Systems & Applications
British Telecom
Bengaluru
11.2016 - 11.2017
- Implemented Enterprise Data Lake on AWS (S3 + Redshift) serving ETL and analytics needs across all enterprise clients; drove 3rd-party ETL integration resulting in 20% cost savings.
- Led identification and troubleshooting of data processing issues impacting SLA compliance for critical reporting; acted as Product Owner managing backlog, Scrum ceremonies, and vendor design optimizations.
- Enhanced Service Outage reporting application quarter-over-quarter, driving 5% adoption growth by incorporating client feedback into the product backlog.
- Tools & Tech: AWS S3, Redshift, ETL tooling, SQL, JIRA, Agile/Scrum, ServiceNow
Application Development Senior Analyst
Accenture Solutions
Mumbai
03.2015 - 11.2016
- Acted as Implementation Manager and Scrum Master for a FinTech client's Retail Banking Customer Engagement Platform (nCino + Salesforce); managed end-to-end delivery across business and engineering stakeholders.
- Served as BI Program Consultant, migrating traditional DW workloads to cloud data lake systems (AWS); delivered across Retail and Financial domains using Teradata and Oracle MPP databases.
- Tools & Tech: Salesforce, nCino, AWS, Teradata, Oracle, SQL, Agile/Scrum
Software Developer
UST Global
Chennai
07.2011 - 12.2014
- Designed and programmed data systems and analytics solutions for enterprise clients, enhancing data accessibility and analysis capabilities.
- Partnered with Kohl's Retail to design and execute historical data offload strategy, migrating data from Teradata DW to Hadoop, resulting in ~$12M USD in projected annual cost savings.
- Tools & Tech: SQL Server, T-SQL, Hadoop, Teradata, Python, Bash
Education
MS - Management Information Systems
California State University, Los Angeles
California, USA01-2019
B.Tech - Information Technology
JNTUK
India01-2010
Skills
- Client relationship management
- API consulting
- REST APIs and webhooks
- Postman usage
- Python automation
- SQL proficiency
- data analysis and ETL design
- User acceptance testing (UAT)
- AWS and GCP expertise
- Snowflake knowledge
- Business intelligence tools
- Looker, Tableau, and Sisense
- Power BI skills
- Incident management strategies
- Scrum delivery methodology
- Product rollout planning
- Program management techniques
- Stakeholder engagement practices
- Process optimization strategies
- Big data analytics
Certification
- Certified Scrum Master (CSM) – Scrum Alliance
- Project Management Professional (PMP) – PMI
- AWS Certified Data Analytics – Specialty (In Progress)
- Cloudera Certified Developer for Apache Hadoop (CCDH)
Timeline
Senior Technical Solutions Engineer – Technical Client & Platform Lead
Rakuten Securities
11.2023 - 04.2026
Program Manager – Engineering & Technical Escalations
Google
01.2023 - 04.2023
Senior Technical Account Manager – Strategic Accounts & Technical Delivery
Sisense
02.2021 - 09.2022
Technical Program Manager – IT Systems & Data Applications
Avenue Code
08.2019 - 01.2021
SeniorConsultant – Big Data Systems & Applications
British Telecom
11.2016 - 11.2017
Application Development Senior Analyst
Accenture Solutions
03.2015 - 11.2016
Software Developer
UST Global
07.2011 - 12.2014
MS - Management Information Systems
California State University, Los Angeles
B.Tech - Information Technology
JNTUK