Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Tinsley

Madison,WI

Summary

Experienced Technical Account Manager with 5+ years of experience in developing and implementing technical solutions. Skilled in client relationship management and the ability to create unique solutions for a wide range of stakeholders. Proven track record of delivering successful outcomes that increase client success.

Overview

5
5
years of professional experience

Work History

Technical Solutions Engineer

Epic Systems Corporation
Madison, WI
08.2022 - Current
  • Collaborates with 3 top hospital systems to optimize their instance of outpatient electronic health record software through data driven analysis of system usage, proactive issue identification and workflow design. Developed and maintains strong partnerships with clients to ensure software is meeting their needs.
  • Triage and diagnoses high priority technical issues. Scope includes technical solution design and managing its implementation across multiple physical locations and stakeholders. 100% of solutions implemented to date met client needs and resulted in meaningful impact on user experience.
  • Team lead for an effort focusing on increasing client adoption of specialty care software applications. This includes close collaboration with physicians, C-Suite executives, R&D and other stakeholders to identify what is needed to inspire widespread buy-in from clients on key features. Community adoption for specialty modules has increased by up to 65% since this initiative began.

Station Engineer

WVUM 90.5 FM
Miami, FL
08.2018 - 05.2022
  • Troubleshot technical issues and performed realtime root-cause analysis to ensure radio station remained broadcasting at all times.
  • Served as Executive Board member of a 150 person organization. Collaborated with board members to execute marketing campaigns that increased listenership by 30% and solidified station's connection to listeners.

Education

Bachelor of Science - Music Engineering Technology

University of Miami
Miami, FL
05.2022

Skills

  • Project Management
  • Client Relationship Management
  • C Programming Language
  • SQL Analytics
  • Technical Issue Resolution
  • Data Analysis

Timeline

Technical Solutions Engineer

Epic Systems Corporation
08.2022 - Current

Station Engineer

WVUM 90.5 FM
08.2018 - 05.2022

Bachelor of Science - Music Engineering Technology

University of Miami

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Sarah Tinsley