David Mize
Bellbrook,OH
Summary
Results-oriented sales management professional with a proven track record in driving revenue growth and enhancing customer satisfaction. Expertise in communication, analytical problem-solving, and strategic account development. Focused on achieving sales targets and promoting team effectiveness through tailored training programs.
Overview
32
32
years of professional experience
Work History
Sales Manager
Tech Products Corporation
Miamisburg, Ohio
01.2020 - Current
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts, fostering strong professional relationships to support ongoing business growth.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Coached and mentored junior sales personnel, enhancing team capabilities and individual performance.
- Performed sales consultations and educated clients on products and services.
- Addressed customer complaints to improve satisfaction regarding sales and service.
- Determined and managed the pricing structure company-wide.
- Collaborated with marketing to create effective advertising campaigns and materials.
- Provided technical support for customers, answering questions about product features and capabilities.
Customer Service Manager
Tech Products Corporation
Miamisburg, Ohio
04.2005 - 01.2020
- Led team to achieve customer service excellence through strategic planning and effective communication.
- Supported staff in resolving complex customer issues and implementing effective solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided exceptional customer service to ensure customer satisfaction.
- Analyzed customer feedback and complaints to identify and address areas for improvement in service processes.
- Implemented effective time management strategies to enhance team productivity and meet customer service goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with technical issues by providing clear guidance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Area Sales Manager
Tech Products Corporation
Nashville, Tennessee
09.1998 - 04.2005
- Achieved the Top Sales Award for outstanding performance in sales.
- Developed and implemented strategic sales plans for regional market expansion.
- Identified new business opportunities in region through targeted networking.
- Maintained client relationships to enhance satisfaction with products and services.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Monitored competitor activities to adjust sales strategies accordingly.
- Penetrated new markets by investigating competitor products, services, and trends.
- Provided regular reports on sales performance and market insights for management.
Customer Service Representative
Tech Products Corporation
Miamisburg, Ohio
06.1994 - 09.1998
- Provided product inquiries and technical support to enhance customer understanding and satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Addressed customer complaints through active listening and effective problem-solving to ensure resolution and retention.
- Processed orders and managed customer accounts effectively.
- Cultivated strong customer relationships to foster loyalty and encourage repeat business.
- Collaborated with sales teams to enhance customer satisfaction initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Mechanical Engineering
Wright State University
Dayton, OH06-1994
Skills
- Sales strategy
- Customer relationship management
- Sales forecasting
- Team leadership
- Pricing analysis
- Market research
- Sales coaching
- Effective communication
- Time management
- Strategic account development
- Cold outreach
- Data-driven decisions
- CRM software
- Prospecting skills
Timeline
Sales Manager
Tech Products Corporation
01.2020 - Current
Customer Service Manager
Tech Products Corporation
04.2005 - 01.2020
Area Sales Manager
Tech Products Corporation
09.1998 - 04.2005
Customer Service Representative
Tech Products Corporation
06.1994 - 09.1998
Bachelor of Science - Mechanical Engineering
Wright State University