Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Moncrief

Bayonne,NJ

Summary

Forward-thinking Operations Specialist bringing 7+ years of expertise in day-to-day site operations for Data Centers. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Determined and driven to be successful and hold more responsibility.

Overview

11
11
years of professional experience

Work History

Senior IBX Customer Operations Technician V

Equinix
06.2017 - Current
  • Provided troubleshooting and support services for customer network devices.
  • Installed cross connects on a daily basis in a timely and efficient manner for over 5 years.
  • Collaborated on multiple projects including but not limited to: DQM Error fixes, customer cage builds, and data center recon.
  • Boosted customer experiences by delivering superior customer service.
  • Performing preventative maintenance of various networking equipment, including installation, repairs, and maintenance of switches and servers.

Facilities Technician

CenturyLink
03.2015 - 01.2016
  • Supported the maintenance of mechanical and electrical infrastructure per manufacturers’ recommendation and corporate specifications.
  • Worked directly with the customer and/or CenturyLink support staff to identify and troubleshoot as necessary to isolate the root cause of problems.
  • Performed and executed necessary rounds throughout the Data Center and surrounding property as directed to ensure the integrity of the site.
  • Performed customer installation activities including cage builds, rack layouts, and HVAC cold aisle configuration.
  • Provided oversight of contractors and service providers onsite as needed.
  • Monitored building management systems and other automated tools and applications to ensure operational efficiencies.

Voice & Data Technician

USIS Electric, Inc.
07.2013 - 03.2015


  • Diagnosed and resolved complex integrated customer issues for implementation.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Ran, terminated, and tested copper and fiber cables on a large commercial scale.
  • Installed telecommunications and network hardware across New York City and New Jersey in a variety of businesses.

Education

Some College (No Degree) - Economics

New Jersey City University
Jersey City, NJ

Some College (No Degree) - Economics

Rutgers University

High School Diploma -

St. Peter's Preparatory High School
06.2008

Skills

  • Splice and test copper Cable
  • Splice and test fiber cable
  • Parts Replacement
  • Quality Assurance Requirements
  • Proficient in use of a multitude of handheld tools
  • Customer equipment troubleshooting
  • Fluke Networks CCTT Certified
  • Fiber Optic Association - Certified FIber Optic Technician

Timeline

Senior IBX Customer Operations Technician V

Equinix
06.2017 - Current

Facilities Technician

CenturyLink
03.2015 - 01.2016

Voice & Data Technician

USIS Electric, Inc.
07.2013 - 03.2015

Some College (No Degree) - Economics

New Jersey City University

Some College (No Degree) - Economics

Rutgers University

High School Diploma -

St. Peter's Preparatory High School

Similar Profiles

CREATE PROFILE
David Moncrief