David Montoya
Bakersfield,CA
Summary
Bilingual customer service professional supporting cashier operations, conflict resolution, and patient care. Delivers clear communication and calm problem-solving in high-volume people-focused environments. Maintains reliability while resolving customer and service issues efficiently.
Overview
1
1
Language
13
13
years of professional experience
Work History
Cashier Manager
JMJ Market
Bakersfield, California
01.2025 - 12.2025
- Processed payments by totaling purchases, handling checks, cash, credit cards, or automatic debits, and issuing change or receipts.
- Verified prices and resolved register scanning errors to ensure accurate transactions.
- Resolved customer complaints promptly, providing strong customer service to foster client satisfaction.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Maintained clean, stocked, and organized cashier stations to enhance customer experience.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Supported opening and closing register tasks for JMJ Market.
Elderly Caregiver
IHSS Adult Services Program
Bakersfield, California
01.2025 - 01.2025
- Prepared meals and snacks aligned with dietary needs and household safety guidelines.
- Supported light housekeeping, laundry, and sanitation to maintain safe living spaces.
- Offered companionship and calm conversation during in-home supportive services visits.
- Made beds, swept floors, and sanitized surfaces to assist daily living routines.
- Built strong client relationships through trust and respect.
- Improved patient outlook and daily living through compassionate care.
- Transported clients to medical appointments and other necessary outings.
- Maintained clean client environments by cleaning surfaces and washing clothes or dishes.
Busboy/Utility Dishwasher
IHOP
Bakersfield, California
03.2013 - 06.2022
- Helped clear tables and remove dishes to keep ihop dining room moving.
- Reset tables with clean silverware, plates, napkins, and condiments.
- Cleaned booths, chairs, and surfaces to meet ihop sanitation standards.
- Refilled service stations with glassware, utensils, and supplies.
- Watched dining areas for spills, trash, and cleanup needs.
- Kept back-of-house areas clean through trash removal and dish transport.
- Carried dirty dishes, glasses, and silverware from tables to dish area.
- Cleaned and sanitized tables, chairs, and booths after each guest left.
- Completed basic cleanup tasks by wiping counters and mopping floors.
- Shared customer needs and requests with other staff members.
- Moved heavy dish loads safely between kitchen and dining room.
- Reported equipment problems and breakage to manager.
Education
High School Diploma -
Garces High School
Bakersfield, CA05-2009
Skills
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Cashier Manager
JMJ Market
01.2025 - 12.2025
Elderly Caregiver
IHSS Adult Services Program
01.2025 - 01.2025
Busboy/Utility Dishwasher
IHOP
03.2013 - 06.2022
High School Diploma -
Garces High School