David Morano
Howard Beach,NY
Summary
Proven leader with extensive experience at Collins Building Services, adept in strategic planning and operations management. Excelled in enhancing customer satisfaction and safety. Skilled in team leadership and complex problem-solving, consistently delivering high-quality service and operational efficiency. Overseeing an operation that includes upwards of 80 people on a given night.
Overview
2
2
years of professional experience
Work History
Manager/Supervisor
Collins Building Services
12.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Inspected grounds and facilities.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Managed operations, maintenance and improvement of properties.
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
- Managed and scheduled workers.
- Supervised a team of maintenance personnel, providing guidance and advice.
Education
St Francis Prep
Fresh Meadows, NY 06.2003
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Performance Management
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Performance Evaluations
- Budget Control
- Key Performance Indicators
- Decision-Making
- Computer Skills
- Problem Resolution
- Team Development
- Hiring
- Managing Operations and Efficiency
- Task Delegation
Timeline
Manager/Supervisor
Collins Building Services
12.2021 - Current
St Francis Prep