David Moreno
Lakewood,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Manager
Flowers By Lorena
05.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Team Lead
Knott's Berry Farm
04.2019 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reviewed, implemented and updated company records related to team activities for future reference.
Education
No Degree - Developmental Psychology
Cypress College
Cypress, CA05.2026
Skills
- Bilingual in Spanish and English
- Sales and Marketing
- Team Leadership
- Brand Management
- Coaching and Mentoring
- Scheduling & Managing Appointments
- Complex Problem-Solving
- Managing Routines
- Time Management
- Invoice Reconciliation
- Strategic Planning
- Managing Multiple Tasks
Languages
Spanish
Native or Bilingual
Timeline
Manager
Flowers By Lorena
05.2020 - Current
Team Lead
Knott's Berry Farm
04.2019 - 07.2023
No Degree - Developmental Psychology
Cypress College