Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

David Morris

Richardson,TX

Summary

Dynamic leader prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

8
8
years of professional experience

Work History

Underwriting Operations Manager

Travelers
05.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with field agents for underwriting concerns and escalations

Sales Operation Manager

Travelers
09.2019 - 05.2022
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Managed a team of sales agents to hit performance metrics, goals, and timelines.

Sales Coach

Travelers
11.2018 - 09.2019
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
  • Introduced creative incentives programs designed to motivate employees while also rewarding their hard work.
  • Increased sales performance by implementing tailored coaching strategies for individual team members.
  • Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
  • Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.

Sales Counselor

Travelers
10.2016 - 11.2018
  • Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
  • Achieved consistent sales growth by quoting and selling new business insurance policies to customers.
  • Coverage counseling and personalizing insurance policies to tailor customer's individual needs.
  • Mentored junior sales staff, providing guidance on effective selling techniques and best practices for achieving targets.

Education

Bachelor of Science - Exercise Science

Texas State University
San Marcos
12-2011

Skills

  • Operational strategy
  • Performance management
  • Customer service
  • Team building
  • Team leadership
  • Risk assessment
  • Decision-making
  • Employee motivation

Affiliations

  • Women & Allies Diversity Network
  • Black and African American & Allies Diversity Network

Timeline

Underwriting Operations Manager

Travelers
05.2022 - Current

Sales Operation Manager

Travelers
09.2019 - 05.2022

Sales Coach

Travelers
11.2018 - 09.2019

Sales Counselor

Travelers
10.2016 - 11.2018

Bachelor of Science - Exercise Science

Texas State University

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David Morris