David Murphy
Roseville,CA
Summary
To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Agent
Goodleap 40 Hours Per Week
Roseville, CA
03.2026 - Current
- Resolved customer complaints through effective communication and problem-solving strategies.
- Communicated effectively with other departments to resolve customer issues promptly.
- Provided detailed information about products and services upon request.
- Handled incoming calls and emails, providing timely support to clients.
- Assisted customers with product selection based on their individual requirements.
- Identified customer needs and provided appropriate solutions.
Supervisor
Home Depot 40 Hours Per Week
Roseville, CA
01.2023 - 02.2026
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
IT Technician
California Family Fitness 40 Hours Per Week
Rocklin, CA
02.2020 - 05.2021
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Configured routers, switches and wireless access points for LANs and WANs.
- Tracked service requests through a ticketing system such as Service Now.
- Set up user profiles on local machines according to established standards.
- Provided technical support to users via telephone or remote access.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Education
High School Diploma -
Lincoln High School
Lincoln, CA06-2011
Skills
- System monitoring
- Python programming
- Backup procedures
- Technical troubleshooting
- Incident management
- SQL databases
- Hardware and software updates
Certification
- Google Cybersecurity Certificate
Timeline
Customer Care Agent
Goodleap 40 Hours Per Week
03.2026 - Current
Supervisor
Home Depot 40 Hours Per Week
01.2023 - 02.2026
IT Technician
California Family Fitness 40 Hours Per Week
02.2020 - 05.2021
High School Diploma -
Lincoln High School