Overview
Work History
Education
Skills
Timeline
Generic

Zhoey Blanc

New Haven,CT

Overview

4
4
years of professional experience

Work History

Customer Care Agent

Legal Shred
07.2023 - Current
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.

Team Member

Misson BBQ
06.2022 - 08.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Server/Host

Olive Garden
12.2022 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Retail Sales Associate

DSW Shoe Warehouse
02.2022 - 05.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Team Member

Target
11.2020 - 01.2021
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.

Retail Sales Associate

Savers Value Village
06.2020 - 11.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

No Degree - Exploratory

Southern Connecticut State University
New Haven, CT
05.2028

Skills

  • Call center experience
  • Payment Processing
  • CRM Software
  • Appointment Scheduling
  • Shipping and Logistics
  • Complaint Handling
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • POS System Operation
  • New Hire Training

Timeline

Customer Care Agent

Legal Shred
07.2023 - Current

Server/Host

Olive Garden
12.2022 - 07.2023

Team Member

Misson BBQ
06.2022 - 08.2024

Retail Sales Associate

DSW Shoe Warehouse
02.2022 - 05.2022

Team Member

Target
11.2020 - 01.2021

Retail Sales Associate

Savers Value Village
06.2020 - 11.2020

No Degree - Exploratory

Southern Connecticut State University

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Zhoey Blanc