Zhoey Blanc
New Haven,CT
Overview
4
4
years of professional experience
Work History
Customer Care Agent
Legal Shred
2023.07 - Current
- Managed high call volume while maintaining exceptional service quality for all customers.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Team Member
Misson BBQ
2022.06 - 2024.08
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Server/Host
Olive Garden
2022.12 - 2023.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Retail Sales Associate
DSW Shoe Warehouse
2022.02 - 2022.05
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Team Member
Target
2020.11 - 2021.01
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Retail Sales Associate
Savers Value Village
2020.06 - 2020.11
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
No Degree - Exploratory
Southern Connecticut State University
New Haven, CT05.2028
Skills
- Call center experience
- Payment Processing
- CRM Software
- Appointment Scheduling
- Shipping and Logistics
- Complaint Handling
- Customer Service
- Teamwork and Collaboration
- Time Management
- POS System Operation
- New Hire Training
Timeline
Customer Care Agent
Legal Shred
2023.07 - Current
Server/Host
Olive Garden
2022.12 - 2023.07
Team Member
Misson BBQ
2022.06 - 2024.08
Retail Sales Associate
DSW Shoe Warehouse
2022.02 - 2022.05
Team Member
Target
2020.11 - 2021.01
Retail Sales Associate
Savers Value Village
2020.06 - 2020.11
No Degree - Exploratory
Southern Connecticut State University