David Naranjo
Glendale,AZ
Summary
Proven Quality Control Inspector with a track record of enhancing product quality at Hydro Aluminum. Skilled in raw materials testing and non-conformance reporting, I excel in identifying defects and implementing corrective actions. Demonstrated ability to improve customer satisfaction levels, showcasing strong communication and problem-solving skills. Achieved a significant reduction in product defects, ensuring 100% compliance with regulatory standards.
Overview
1
1
year of professional experience
Work History
Quality Control Inspector
Hydro Aluminum
Phoenix, AZ
01.2024 - 02.2025
- Analyzed plans, specifications and blueprints to understand product requirements.
- Documented nonconformities and recommended techniques for prompt resolution.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Ensured that all products met customer requirements prior to shipment.
- Selected samples for use as test models.
- Recommended essential corrective actions based on test results.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Tested finished goods prior to shipment according to established protocols.
- Checked software programs for usability, functionality, and design issues.
Customer Service Representative
chicanos por la causa
Phoenix, AZ
11.2023 - 01.2025
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
GED -
Agustin Cebreco
Santiago De Cuba06-2020
Skills
- Raw materials testing
- Non-conformance reporting
- Specifications reading
- Division monitoring
- Recordkeeping
- Inspection documentation
- Equipment calibration
- Materials testing
- Quality control
- Visual inspections
- Defect identification
Languages
English
Limited
Spanish
Professional
Italian
Professional
Timeline
Quality Control Inspector
Hydro Aluminum
01.2024 - 02.2025
Customer Service Representative
chicanos por la causa
11.2023 - 01.2025
GED -
Agustin Cebreco
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