David Neal
Big Stone Gap,VA
Summary
Experienced leader with a passion for growing and developing successful teams and organizations… proven background in creating and growing partnerships/teaming arrangements… knack for generating energy and excitement that drives growth and expansion… have built strong and sustainable B2B relationships… excellent communications skills… able to travel as needed.
Experienced in providing training solutions for a manufacturer specializing in military, homeland defense, and space applications, overseeing leadership development initiatives for over 1200 employees. Developed and implemented training programs across all organizational levels, utilizing various LMS platforms including Saba and Absorb, while also creating engaging content with tools such as Captivate and Articulate. Collaborated with the Continuous Improvement Team to integrate LEAN strategies into training processes, resulting in enhanced operational efficiency. Previously led training and development activities for a 400-employee non-profit organization, successfully launching new LMS and HR systems while ensuring effective learner administration and reporting to executives.
Overview
24
24
years of professional experience
Work History
Training Systems Instructor – Space and Defense
MOOG Inc.
02.2019 - 06.2025
- Provided training solutions for manufacturer of military, homeland defense, and space application components for over 1200 employees. Specialized in leadership development and trained leaders at all levels to enhance performance. Managed all LMS applications and served as a Systems Administrator on a Saba-based LMS. Experienced in content creation with Captivate, Articulate and other content creation software. Through Covid times, have provided training to all levels of the organization from Operator Technical skills to Senior Leadership Development. Partnered with Continuous Improvement Team to implement LEAN strategies.
- Instructed employees on Moog manufacturing procedures and safety practices.
- Trained staff on equipment operation and proper maintenance steps.
- Delivered classroom lessons on quality standards and work instructions.
Corporate Training Manager
Community Housing Partners
07.2017 - 02.2019
- Led training and development activities for 400 employees in a non-profit organization across multiple locations in the Southeast U.S.
- Developed training programs for community housing staff and resident services teams.
- Facilitated onboarding sessions for Community Housing Partners employees across departments.
- Coordinated compliance training on housing policies, safety rules, and workplace procedures.
Senior Manager – Training & Development (10/15 – 12/16)
Verizon Wireless
01.2001 - 01.2004
- Led Washington-Baltimore-Virginia Retail Sales Training team, training over 1,700 retail sales employees to exceed 2016 sales goals by achieving 112% of target, earning Southeast Market Training Excellence Award
- Led cross-functional Verizon Wireless teams through strategic planning and execution.
- Developed operational processes for Verizon Wireless service delivery and support.
- Coordinated budgets, forecasts, and resource planning across Verizon Wireless programs.
Associate Director – Training & Development (1/14 – 10/15)
Verizon Wireless
01.2001 - 01.2004
- Defined business strategy for NE Area Training Operations, directing budget, reporting & analysis, curriculum design, and event planning teams to achieve $600,000 in cost savings. Accolades: President’s Award – Hall of Fame Event Planning
- Led Verizon Wireless cross-functional teams across retail, operations, and customer care.
- Developed strategic plans for wireless service delivery and market growth.
- Aligned budgets, forecasts, and resource plans with Verizon business goals.
Associate Director – Training & Development – B2B, Advanced Data Solutions, Continuity Marketing & Telesales (11/10 – 12/13)
Verizon Wireless
01.2001 - 01.2004
- Planned and executed training for over 1,000 Business Sales, Business Sales Support and Data Solutions employees, aligning with business objectives. Implemented and led new programs that drove M2M technology sales to 55% over performance goals and 27% gain in gross add sales leading to 3 promotions in two years. Accolades: Director’s Award of Excellence – Team Commitment
- Led cross-functional initiatives supporting Verizon Wireless customer experience goals.
- Developed strategic plans aligned with Verizon Wireless business priorities and market demands.
- Coordinated stakeholders across sales, marketing, and operations teams.
Manager – Training Delivery – B2B & Advanced Data Solutions, Business Support, Telesales (1/10 – 11/10)
Verizon Wireless
01.2001 - 01.2004
- Managed training delivery for small, medium, and large business sales teams and Federal and local government sales teams. Launched sales training program resulting in 99% instructor rating. Accolades: Director’s Award of Excellence – Team Development
Supervisor – Training – B2B (1/09 – 12/09)
Verizon Wireless
01.2001 - 01.2004
- Managed delivery of all new hire training, developed and supported the implementation of efficient training tools. Accolades: NE Area Training Outstanding Performance Award: Alltel Integration Tireless Wireless Award: Alltel Integration
Senior Sales Trainer (1/07 – 12/08)
Verizon Wireless
01.2001 - 01.2004
- Delivered Strategic Training programs in-line with Verizon Wireless to drive revenue growth. Accolades: NE Area Training Outstanding Performance Award: Teamwork
Account Manager – Indirect Agents (1/06 – 12/07)
Verizon Wireless
01.2001 - 01.2004
- Audited agent/retailer sales results and key performance indicators to identify areas of opportunity and provide targeted solutions to improve results on revenue growth, customer growth and churn reduction. Accolades: Winner’s Circle Award
Account Manager – Wireless – (3/04 – 12/05)
VFP Inc., VA Based
01.2001 - 01.2004
- Expanded and developed revenue growth in wireless sales distribution channels exceeding sales goals. Accolades: Rising Star – Sales Performance
Business Account Executive – Direct Sales (10/02 – 3/04)
Verizon Wireless, Washington-Baltimore-Virginia Region
01.2001 - 01.2004
- Grew and maintained a customer base of over 300 companies in the Greater Roanoke Valley Accolades: Winner’s Circle Award
Account Manager – Indirect Retail (1/01 – 9/02)
Verizon Wireless, Washington-Baltimore-Virginia Region
01.2001 - 01.2004
- Managed and supported wireless sales efforts in retail and mass merchant locations in Western VA. Accolades: Director Sales Performance Award
Sales Manager (3/98 – 12/00)
The Q Group PLC (Gessler Publishing)
01.2001 - 01.2004
- Recruited, trained and managed national network of independent sales agents. Directed sales initiatives to Virginia market with central focus to Fairfax County.
Sales & Marketing Support Manager (1/97 – 3/98)
The Q Group PLC (Gessler Publishing)
01.2001 - 01.2004
- Provided sales & marketing support to national network of sales agents, production of new multimedia software.
Online Programmer/ Market Analyst (1/96 – 12/96)
Core Learning Group, Roanoke, VA
01.2001 - 01.2004
- Programmed, edited and maintained educational website. Used internet and print publications to gather data for the purpose of reporting and forecasting education market trends.
Education
Bachelor of Arts - Music / Vocal Performance
Radford University
Radford, VASkills
- Leadership
- Business Strategy
- Training & Development
- Relationship Building
- Sales Training
- Direct Sales
- Customer Experience
- Event Planning
- Solution Selling
- Vendor Management
- Telecommunications
- Learning management systems
- Instructional design
- Captivate authoring
- Articulate Storyline
Timeline
Training Systems Instructor – Space and Defense
MOOG Inc.
02.2019 - 06.2025
Corporate Training Manager
Community Housing Partners
07.2017 - 02.2019
Senior Manager – Training & Development (10/15 – 12/16)
Verizon Wireless
01.2001 - 01.2004
Associate Director – Training & Development (1/14 – 10/15)
Verizon Wireless
01.2001 - 01.2004
Associate Director – Training & Development – B2B, Advanced Data Solutions, Continuity Marketing & Telesales (11/10 – 12/13)
Verizon Wireless
01.2001 - 01.2004
Manager – Training Delivery – B2B & Advanced Data Solutions, Business Support, Telesales (1/10 – 11/10)
Verizon Wireless
01.2001 - 01.2004
Supervisor – Training – B2B (1/09 – 12/09)
Verizon Wireless
01.2001 - 01.2004
Senior Sales Trainer (1/07 – 12/08)
Verizon Wireless
01.2001 - 01.2004
Account Manager – Indirect Agents (1/06 – 12/07)
Verizon Wireless
01.2001 - 01.2004
Account Manager – Wireless – (3/04 – 12/05)
VFP Inc., VA Based
01.2001 - 01.2004
Business Account Executive – Direct Sales (10/02 – 3/04)
Verizon Wireless, Washington-Baltimore-Virginia Region
01.2001 - 01.2004
Account Manager – Indirect Retail (1/01 – 9/02)
Verizon Wireless, Washington-Baltimore-Virginia Region
01.2001 - 01.2004
Sales Manager (3/98 – 12/00)
The Q Group PLC (Gessler Publishing)
01.2001 - 01.2004
Sales & Marketing Support Manager (1/97 – 3/98)
The Q Group PLC (Gessler Publishing)
01.2001 - 01.2004
Online Programmer/ Market Analyst (1/96 – 12/96)
Core Learning Group, Roanoke, VA
01.2001 - 01.2004
Bachelor of Arts - Music / Vocal Performance
Radford University