Summary

Work History

Education

Skills

Timeline

David Newcomer

Buda,TX

Summary

An energetic and passionate IT professional with excellent customer service skills and a voracious appetite to learn new technologies. A self-motivated professional with excellent interpersonal skills, a can-do attitude with a service-oriented approach. A team player working collaboratively in a dynamic, and service-oriented environment where I am a contributor to the success and growth of our organization. Knowledge of the Trust web interface and how it communicates with other web applications Including E-Verify, Paradox, E-restaurants and McHire. Knowledge of Microsoft office, Windows OS, Mobile OS, including applications slack, Asana, Just Call, Microsoft Teams, drop box and Google planning apps. Ability to trouble shoot issues within Trust or find workarounds and relay then information to the IT team.

Work History

Supporting the team along with call and email support.
Current role is managing E-Verify tasks which provides quick and timely employee work authorization for employers.
Other tasks include WOTC certification research, data entry for state websites, emails, and faxes, adding payroll and FEZ data entry.
Processing DD214 requests and Native American identification for tax credits.
I also handle miscellaneous tasks as needed.
Providing phone support and account resolution while providing uncompromised service.
Manage all E-Verify.
New case creation.
Correct case errors.
Email point of contact with case issues.
Case authorizations and other resolutions.
Updating trust and tasks.
Email support.
Issues within the Trust system and E-Verify and streamlining the service.
Collaborate with David Birdwell to make the process run smoothly.
Research WOTC certifications.
Data entry – entering certs into the spreadsheet and updating as needed.
Updating Trust and saving certs and terms in client folders.
Processing DD214 requests.
Adding DD214s to the google spreadsheet and tracking the process.
Creating requests and faxing them to national personal records.
Processing email responses that come back including updating the google spreadsheet, saving to the client folder and uploading to the state.
Updating the spreadsheet from the ICF received report in Trust.
Updating any NAIDs received from emails and Trust for employees to the spreadsheet and saving to client folder.
Emailing the POC for missing NAIDs.
An energetic and passionate IT professional with excellent customer service skills and a voracious appetite to learn new technologies.
A self-motivated professional with excellent interpersonal skills, a can-do attitude with a service-oriented approach.
A team player working collaboratively in a dynamic, and service-oriented environment where I am a contributor to the success and growth of our organization.
Knowledge of the Trust web interface and how it communicates with other web applications Including E-Verify, Paradox, E-restaurants and McHire.
Knowledge of Microsoft office, Windows OS, Mobile OS, including applications slack, Asana, Just Call, Microsoft Teams, drop box and Google planning apps.
Ability to trouble shoot issues within Trust or find workarounds and relay then information to the IT team.

Education

Associate of Applied Science - IT Network Security

Austin Community College

Austin, TX

08-2022

Associate of Applied Science - Network Lan Administration

Austin Community College

Austin, TX

01-2021

Bachelor of Science - IT Network Security

Austin Community College

Austin, TX

Skills

E-Verify management
Data entry accuracy
WOTC certification research

Case resolution strategies
Trust system troubleshooting
Customer relationship management

Timeline

Associate of Applied Science - IT Network Security

Austin Community College

Associate of Applied Science - Network Lan Administration

Austin Community College

Bachelor of Science - IT Network Security

Austin Community College