David Nguyen
College Station,TX
Summary
Proven leader in operations management and sales growth, notably at Kanji, where innovative menu development and marketing strategies led to a significant sales boost. Expert in quality control and staff training, enhancing service standards and efficiency. Demonstrates exceptional sales planning and team coordination, achieving notable revenue increases and customer satisfaction. Aspiring sales or IT support role in a tech company.
Overview
8
8
years of professional experience
Work History
General Manager of Food Service
Kanji Sushi
12.2022 - Current
- Assisted in the management of daily operations, including staff supervision, inventory control, and quality assurance.
- Conducted staff training sessions on customer service, sales strategies, and product knowledge, enhancing team performance and service quality.
- Coordinated promotional events and seasonal specials
- Spearheaded the training program for staff on sake selection, service excellence, and advanced sales techniques
Manager
Pokestop
07.2018 - 02.2023
- Developed and perfected recipes for boba tea from scratch, contributing to a 20% increase in beverage sales and securing a 5% equity stake in the business.
- Managed staff scheduling
- Introduced and successfully launched several new menu items, including seasonal specials and customer favorites
- Led marketing initiatives, including social media campaigns and in-house promotions, and performed food photography that enhanced the brand’s visual appeal and engagement.
Administrative Clerk
Jas Links
05.2016 - 09.2016
- Conducted translation services for client communications and medical documents, facilitating clear and accurate exchanges via Vietnamese to English translations
- Assisted in field work, including client visits and on-site support, ensuring accurate and timely data collection.
- Successfully managed the overhaul of a filing system with months of backlog
- Collaborated with healthcare companies to develop and enhance customer relations strategies
- Served as the primary point of contact for new and existing clients and their families, providing updates, addressing concerns, and ensuring a positive service experience.
Education
Bachelor of Science - Geographical Information Systems
Texas A&M University
College Station, TXAssociate of Science - Information Technology
Blinn College
Bryan, TX12.2023
Skills
- Diagnosing and resolving hardware, software, and network issues
- Utilizing diagnostic tools and techniques effectively
- Sales Leadership and Sales Growth
- Marketing and Promotions
- Knowledge of network protocols (TCP/IP, DNS, DHCP)
- Experience with routers, switches, and firewalls
Languages
Vietnamese
Professional Working
English
Full Professional
Software
Excel
ArcGIS
Canva
Matlab
Timeline
General Manager of Food Service
Kanji Sushi
12.2022 - Current
Manager
Pokestop
07.2018 - 02.2023
Administrative Clerk
Jas Links
05.2016 - 09.2016
Bachelor of Science - Geographical Information Systems
Texas A&M University
Associate of Science - Information Technology
Blinn College
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