Open To Work
David Nguyen
Garden Grove,CA
Work Preference
Summary
Logistics specialist with extensive experience in managing high-volume RMA processes and ensuring inventory accuracy. Demonstrated ability to streamline operations and enhance cross-departmental communication. Achievements include improved customer satisfaction and support for organizational objectives through effective logistics management.
Overview
20
20
years of professional experience
Work History
Logistics Specialist
Samsung Electronics of America
Santa Ana, CA
12.2025 - 06.2026
- Brought in on a contract engagement to support Samsung's reverse logistics operations during a period of elevated return volume, working directly within the cross-functional operations team alongside Warehouse, Finance, Transportation, and Supply Chain groups.
- Processed return authorizations and coordinated outbound shipments to warehouse, ensuring timely pipeline management.
- Facilitated communication between logistics and finance teams, flagging issues early to streamline resolution of disputed shipments.
- Reconciled open claims, identified invoice discrepancies, and resolved inventory variances to prevent larger reporting gaps.
Inventory Control Specialist
Gatekeeper Systems, Inc.
Foothill Ranch, CA
11.2022 - 12.2025
- Conducted regular cycle counts and audits using Microsoft Dynamics, identifying discrepancies pre-fulfillment to maintain inventory integrity.
- Executed 10 monthly cycle counts and audits, ensuring accuracy for inventory valued up to $250k.
- Maintained ERP records, aligning inventory data with company planning cycles to minimize discrepancies between physical counts and system records.
- Collaborated directly with executives to build out quarterly inventory reports, giving leadership a cleaner view of stock positions and flagging variances that required attention.
Supply Chain Management & RMA Specialist
CalAmp
Irvine, CA
01.2020 - 10.2022
- Coordinated RMA replacement order processing and administrative workflow for GPS devices in automotive and fleet tracking industries, ensuring timely replacements through collaboration with customer-facing teams and logistics.
- Managed the full RMA replacement workflow in Salesforce and Oracle, from initial order creation through resolution, keeping customer issue turnaround accurate and on time.
- Handled administrative responsibilities for GPS device orders to ensure timely fulfillment and accurate documentation. for GPS device orders, maintaining current records and ensuring accuracy across a high-volume catalog.
- Identified recurring product issues by working alongside logistics teams and pushed findings upstream to reduce the same shipping errors from repeating.
- Enhanced operational efficiency by implementing a visual acuity protocol for data entry, resulting in a 30% reduction in errors and improved adherence to industry standards.
Senior RMA & Reseller Support Specialist
Spireon
Irvine, CA
10.2010 - 01.2020
- Designed and built the RMA documentation system using Salesforce and NetSuite, replacing spreadsheet-based tracking with a structured, auditable process that scaled with team growth.
- Improved RMA system efficiency by 40-50% by rebuilding the manual tracking process into a digital RMA documentation system that was adopted as the department's standard workflow.
- Implemented quality assurance checkpoints across the replacement order workflow, producing measurable improvements in departmental throughput and customer satisfaction scores.
- Increased customer satisfaction scores by 30% within 6 months by managing inquiries via phone and ensuring accurate documentation and follow-ups using Microsoft Office.
- Collaborated with finance and warehouse teams to resolve billing disputes and issue credits promptly, maintaining client account accuracy and minimizing escalation frequency.
Senior Customer Service Lead
Spireon
Irvine, CA
10.2010 - 01.2020
- Provided technical and administrative support for GPS tracking devices utilized by automotive dealers, fleet operators, and repossession agencies, ensuring accuracy and speed to enhance recovery outcomes.
- Supported financial institutions and repossession agents in vehicle location tracking, coordinating time-sensitive requests that required both product fluency and calm under pressure.
- Conducted quality assurance documentation and delivered KPI reports to management, identifying performance trends and enabling proactive course correction.
- Acted as the communication bridge between management and the support floor, translating leadership priorities into daily team actions and feeding ground-level feedback back up the chain.
- Streamlined data entry procedures to meet compliance requirements, enhancing operational efficiency and ensuring timely reporting while maintaining accuracy.
Customer Service Representative II
Merchant Services
Irvine, CA
06.2006 - 11.2009
- Consistently met or exceeded key performance indicators (KPIs) for response time and customer satisfaction during high-volume periods.
- Coordinated with technical support to investigate and resolve processing issues, enhancing resolution speed and decreasing repeat contacts.
- Managed daily account activity and transaction monitoring to ensure compliance with service level agreements.
- Provided account and transaction support for credit card processing clients, covering billing inquiries, technical troubleshooting, and daily account activity.
- Verified order quantities and pricing, increasing accuracy in customer transactions and reducing documentation errors.
Education
Bachelor of Arts - Communications
California State University, Fullerton
Fullerton, CA06-2005
Skills
- Logistics coordination
- Inventory management
- Cycle counting and restocking
- RMA processing
- Demand forecasting
- Customer relationship management
- Data analysis
- Microsoft Dynamics and Salesforce
- NetSuite and Oracle
- Microsoft Excel and Outlook
- Presentation development
- Process optimization
- Root cause analysis
- Cross-functional collaboration
- Team mentorship
Awards And Scholarships
Employee of the Month, 12/01/07, Merchant Services
Timeline
Logistics Specialist
Samsung Electronics of America
12.2025 - 06.2026
Inventory Control Specialist
Gatekeeper Systems, Inc.
11.2022 - 12.2025
Supply Chain Management & RMA Specialist
CalAmp
01.2020 - 10.2022
Senior RMA & Reseller Support Specialist
Spireon
10.2010 - 01.2020
Senior Customer Service Lead
Spireon
10.2010 - 01.2020
Customer Service Representative II
Merchant Services
06.2006 - 11.2009
Bachelor of Arts - Communications
California State University, Fullerton