FIELD SERVICE SPECIALIST II
David Nobo
Waters Corporation
Sugar Land,TX
9
years of professional experience
Results-driven professional prepared for field service roles with comprehensive background in service operations. Proven track record in handling diverse service tasks and consistently delivering timely, high-quality results. Known for effective team collaboration and adaptability to changing needs, with strong technical repair and problem-solving skills.
Work History
FIELD SERVICE SPECIALIST II
5 Years- Installed, maintained, troubleshot, and repaired Waters ACQUITY UPLC, Alliance HPLC, mass detectors, optical detectors, and Andrew+ automated liquid-handling systems, ensuring operational reliability across the Greater Houston area.
- Diagnosed complex chromatographic, fluidic, mechanical, electrical, and software-related failures through systematic root-cause analysis, restoring instrument performance and minimizing customer downtime.
- Trained chemists and laboratory personnel on instrument operation, routine maintenance, troubleshooting, and chromatography best practices.
- Managed customer service activities throughout the Greater Houston area, overseeing scheduling, travel, service prioritization, technical documentation, and parts management.
- Collaborated with customers and Waters technical teams to diagnose performance issues, clarifying whether they stemmed from instrument, analytical method, column, mobile phase, sample preparation, or software configuration.
- Contributed to 13 successfully closed sales opportunities totaling over $2.9 million in contract value through customer engagement, technical expertise, and sales support.
CHEMIST
4 Years- Developed and validated methods for Delta-9 THC, Decoquinate, Monensin, and Chlortetracycline, enhancing compliance and supporting business growth.
- Performed chemical analyses on agricultural samples using standardized laboratory methods and quality control protocols.
- Maintained documentation per ISO 17025 guidelines to support routine lab operations and annual accreditation.
- Created and reviewed standard operating procedures and technical documentation, ensuring compliance with ISO 17025 standards to maintain accreditation.
- Demonstrated proficiency through participation in AAFCO’s Proficiency Testing Program, achieving a pass rate exceeding 95%.
Education
BACHELOR OF SCIENCE - Biochemistry
Skills
Chromatography Analysis
Instrument Troubleshooting
Root cause analysis
Diagnostic techniques
Software Troubleshooting
Instrument Training
Data Analysis
Critical Thinking
Personal Information
Title: FIELD SERVICE SPECIALIST II
Timeline
FIELD SERVICE SPECIALIST II
Waters Corporation
11.2021 - CurrentRead More
CHEMIST
Kansas Department of Agriculture
10.2017 - 10.2021Read More
McPherson College
BACHELOR OF SCIENCE from Biochemistry
Read More