David Noonkester

• Monitored employee performance for compliance with regulations and policies.
• Supervised field operations teams to complete projects within established timelines.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
• Worked closely with General Contractor and Google to meet build deadlines.

• Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
• Enhanced network performance by efficiently installing and maintaining fiber optic systems.
• Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
• Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
• Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
• Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
• Reduced troubleshooting time with accurate identification and repair of fiber optic faults.

• Monitored construction methods and installations, inspection and testing processes.
• Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
• Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
• Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
• Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
• Assessed processes to assure that construction progressed as scheduled and met contract specifications.
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• Installed cabling, wireless routers, and telephone systems for data communications networks.
• Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
• Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
• Improved network reliability by troubleshooting and resolving hardware and software issues.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Performed system patches, service packs, hot fixes and new security configurations.
• Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
• Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
• Provided exceptional customer service by promptly addressing user concerns and technical issues.
• Dressed and installed fiber cabling and hardware.

Retired from AT&T to care for m,y mother until passing away.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
• Maintained all cell sites, and high profile circuits for US Customs, DEA, FBI, Federal Court System, US Border Patrol, Fault located F1 and F2 cable with 04 codes causing chronic trouble tickets and isolated trouble and repaired recovering numerous pairs and generating revenue for the company.

• Relevant Coursework
• Professional Development
• 3.2 GPA