David Norman
Centerton,AR
Summary
Dedicated and focused Project Management Specialist with over [Number] years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
19
19
years of professional experience
Work History
Merchandise Execution Project Manager Small Format
Walmart Home Office
Bentonville, AR
09.2014 - 02.2017
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Walmart/Sams Club Account Manager
Fairkeep Products LLC
Bentonville, AR
08.2009 - 09.2014
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- Onboarded new team members to integrate into organization.
- Negotiated contracts and closed agreements to maximize profits.
Walmart Account Manager
Variety Accessories
Great Neck, NY
11.2004 - 08.2009
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- Onboarded new team members to integrate into organization.
- Negotiated contracts and closed agreements to maximize profits.
- Collaborated with sales team to determine best ways to drive market share.
Walmart Supercenter Management
Walmart
Rogers, AR
10.2000 - 11.2004
- Developed and implemented procedures to ensure compliance with safety regulations.
- Hired, trained, supervised and evaluated staff members; provided guidance in goal setting and career development.
- Utilized feedback from customers to design new product lines that met their needs.
- Evaluated performance metrics such as sales figures, profit margins and return rates on a daily basis.
- Developed cost-effective solutions for improving operational efficiency while minimizing expenses.
- Responded promptly to customer complaints or inquiries regarding products or services offered by the store.
- Established operational objectives, monitored inventory levels and maintained budgets for each department.
- Conducted regular meetings with team members to discuss business objectives, review progress towards goals and address any issues that arose.
AT&T Wireless Customer Service Representative
AT&T Wireless
Austin , TX
06.1998 - 05.2000
- Answered incoming calls to the call center providing customer support or assistance with product, contract, sales, and tech support.
- Worked each call with a goal to never leave a customer unresolved.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships by always treating each customer as the only customer
Education
BBA - Business Management
University of Arkansas, Fayetteville
Fayetteville, ARSkills
- Compliance Monitoring
- Technical Support
- Contract Management
- Data Analysis
Timeline
Merchandise Execution Project Manager Small Format
Walmart Home Office
09.2014 - 02.2017
Walmart/Sams Club Account Manager
Fairkeep Products LLC
08.2009 - 09.2014
Walmart Account Manager
Variety Accessories
11.2004 - 08.2009
Walmart Supercenter Management
Walmart
10.2000 - 11.2004
AT&T Wireless Customer Service Representative
AT&T Wireless
06.1998 - 05.2000
BBA - Business Management
University of Arkansas, Fayetteville