Summary
Overview
Work History
Education
Skills
Timeline
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David Norman

Sedro-Woolley,WA

Summary

Dynamic professional with expertise in supply chain management and customer service, honed at Uber. Proven ability to enhance operational efficiency and foster strong vendor relationships. Skilled in AutoCAD and drafting software, delivering impactful solutions that drive results and elevate customer satisfaction. Committed to continuous improvement and collaborative problem-solving.

Overview

8
8
years of professional experience

Work History

Greenlight Hub Expert

Uber
Seattle, USA
02.2020 - 02.2023
  • Collaborated with driver operations teams to improve the processing experience at the Seattle Greenlight Hub.
  • Demonstrated strong communication skills through phone, email, and chat interactions, maintaining a professional and empathetic approach.
  • Utilized remote communication tools and software to effectively address customer needs, manage complaints, and process orders.
  • Maintained a high level of product knowledge to assist customers with inquiries and provide accurate information.
  • Collaborated with team members and supervisors to share insights, resolve complex issues, and improve customer service processes.

Logistics Coordinator

Lifted at the Moment, LLC
Seattle, USA
03.2018 - 09.2019
  • Managed the end-to-end supply chain, including product acquisition, distribution, and customer delivery.
  • Oversaw order management, routing, and coordination with distributors and vendors.
  • Cultivated strong relationships with distributors and vendors, ensuring efficient and timely delivery of products.

Rental Sales Associate

Avis Budget Group
SeaTac, USA
03.2016 - 03.2018
  • Provided excellent customer service, addressing customer needs and resolving complaints.
  • Consistently achieved customer satisfaction, leading to opportunities for upselling and increased revenue.

Draft and Design Specialist

Polar Shades
Las Vegas, USA
10.2014 - 03.2016
  • Created highly detailed construction documents for various projects.
  • Collaborated with architects, engineers, and contractors to ensure project alignment.
  • Created and managed an online database of over 4,000 spec drawings for Polar Shades and future clients.

Education

Associate's degree - fine arts

University of Nevada
Las Vegas, NV
01.2016

Skills

  • Drafting and design software
  • Revit and SketchUp
  • AutoCAD expertise
  • Adobe Photoshop proficiency
  • Interior design principles
  • Supply chain management
  • Customer service
  • Problem solving

Timeline

Greenlight Hub Expert

Uber
02.2020 - 02.2023

Logistics Coordinator

Lifted at the Moment, LLC
03.2018 - 09.2019

Rental Sales Associate

Avis Budget Group
03.2016 - 03.2018

Draft and Design Specialist

Polar Shades
10.2014 - 03.2016

Associate's degree - fine arts

University of Nevada

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