David Obulutsa
Dispatcher
Greenwood,IN
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Dispatcher
Bunyore Transport LLC
Greenwood, IN
09.2006 - 04.2022
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Received new orders, prepared documentation and assigned personnel.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Ordered supplies and allocated resources to personnel based on need.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
High School Diploma -
Baringo High School
Eldama-Ravine Kenya 02.1989 - 12.1992
Skills
Updating logs
Service coordination
Verifying coverage
Maintaining call metrics
Routing orders
Employee training
Customer Relations
Schedule Management
Data Entry
Decision Making
Dependable and Responsible
Excellent Communication
Timeline
Dispatcher
Bunyore Transport LLC
09.2006 - 04.2022
High School Diploma -
Baringo High School
02.1989 - 12.1992