David Oparaji
Phoenix,AZ
Summary
Data-driven operations and technology professional with experience applying analytics, systems thinking, and real-time decision-making in large-scale environments. Currently serving as a Central Flow Lead at Amazon, leveraging operational data, KPIs, and forecasting tools to optimize fulfillment network performance. Holds a Bachelor of Science in Information Technology and is pursuing a Master of Science in Artificial Intelligence, with growing expertise in data analysis, process optimization, and AI-informed decision support. Adept at translating complex data into actionable insights for technical and non-technical stakeholders.
Overview
4
4
years of professional experience
Work History
Central Flow Lead
Amazon
Tempe, Arizona
04.2024 - Current
- Direct real-time operational flow across fulfillment networks, making data-driven decisions to balance volume, labor, and capacity, while protecting service-level performance.
- Monitor and analyze key operational metrics (throughput, backlog, capacity utilization) to identify constraints and proactively mitigate risks.
- Execute time-critical interventions to resolve operational disruptions, prevent bottlenecks, and maintain on-time delivery during peak and high-volume periods.
- Collaborate cross-functionally with operations, planning, and leadership teams to ensure alignment and rapid execution of flow strategies.
- Utilize internal dashboards and reporting tools to assess trends, forecast short-term demand, and support execution planning.
- Communicate clear, concise updates, and action plans during high-pressure situations, serving as a central point of coordination.
- Drive continuous improvement by identifying inefficiencies, documenting outcomes, and contributing to process optimization initiatives.
IT Support Technician
Grand Canyon Education
Phoenix, Arizona
09.2022 - 12.2023
- Managed and maintained Active Directory, including user account provisioning, group policy management, and security configurations.
- Utilized ticketing systems to track, prioritize, and resolve technical incidents while consistently meeting service-level agreements (SLAs).
- Provided remote and on-site desktop support, diagnosing and resolving hardware, software, and network issues in a timely manner.
- Supported end users across multiple departments, delivering clear technical guidance, and high-quality customer service.
- Collaborated with cross-functional teams to implement, maintain, and support IT solutions, improving overall system reliability and performance.
- Assisted with software deployment, system updates, and routine maintenance to ensure optimal workstation functionality.
- Documented technical issues, resolutions, and procedures to support knowledge sharing, and process improvement.
Solar Consultant
LGCY Power
Gilbert, Arizona
04.2022 - 09.2022
- Developed and maintained strong relationships with prospective clients through consultative, customer-focused engagement.
- Conducted preliminary system sizing and solar design assessments, collaborating with in-house design teams to support proposal development.
- Prepared and presented customized solar proposals, including pricing, system benefits, and energy savings analysis.
- Generated and qualified leads through direct, door-to-door outreach, setting over 25 qualified appointments.
- Successfully closed sales contributing to over $70,000 in gross revenue, resulting in completed solar installations.
- Educated homeowners on solar energy solutions, financing options, and long-term cost benefits to support informed decision-making.
- Maintained accurate records of client interactions and pipeline activity using CRM tools.
Education
Master of Science - Artificial Intelligence
Grand Canyon University
Phoenix, AZ10-2027
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ12-2023
Skills
- Operations management and flow optimization
- Data analysis and KPI monitoring
- Active Directory administration
- Technical troubleshooting (hardware, software, network)
- Stakeholder communication and cross-functional collaboration
- Process improvement and risk mitigation
- Ticketing systems and SLA management
- Machine learning
Accomplishments
Finished Top of the Class in Second Semester, 2021 - Featured on Professor's Youtube Channel
Timeline
Central Flow Lead
Amazon
04.2024 - Current
IT Support Technician
Grand Canyon Education
09.2022 - 12.2023
Solar Consultant
LGCY Power
04.2022 - 09.2022
Master of Science - Artificial Intelligence
Grand Canyon University
Bachelor of Science - Information Technology
Grand Canyon University