David Orosco
Santa Barbara,CA
Summary
Experienced Mail Processor Sr. with over 15 years of service managing high-volume university postal operations. Skilled in team leadership, logistics, customer service, and financial accountability. Proven ability to supervise staff, streamline processes, and deliver reliable service to large populations in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mail processor sr.
UCSB UCEN post office
09.2008 - Current
- Responsible for delivering mail and packages to over 10,000 students in 10 dormitories.
- Customer service: selling USPS products and mailing packages, solving customer issues and providing information regarding products, policies and protocol via phone, email or in person.
- Data entry: Creating, maintaining and updating student and customer private information in various campus data systems.
- Accounting: Balancing the register, creating and filing daily financial reports for cash deposits, creating and managing private PO box customer accounts.
- Keeping inventory and offering post office supplies.
- Delivery route running in a 20 foot box truck.
- Interview, train and manage over 25 student employees every school year.
- Skills: Critical thinking and problem solving, comfortable under pressure, written and spoken communication skills. Fast learner.
- Manage, train, and oversee 25+ student employees annually, including hiring and performance guidance
- Coordinate and execute campus-wide mail and package delivery operations
- Operate a 20-foot box truck to complete delivery routes efficiently and safely
- Provide customer service by assisting with USPS products, mailing services, and resolving issues in person, via phone, and email
- Maintain accurate customer and student records through campus data systems
- Handle sensitive and private information with discretion and accuracy
- Balance cash register and prepare daily financial reports and deposits
- Manage PO box accounts, including setup, maintenance, and billing
- Monitor inventory levels and order necessary postal supplies
Education
High School Diploma -
Skills
- Leadership & Team Management
- Critical Thinking & Problem Solving
- Customer Service Excellence
- Data Entry & Record Management
- Financial Reporting & Cash Handling
- Logistics & Route Operations
- Written & Verbal Communication
- Ability to Work Under Pressure
- Fast Learner & Adaptable
Certification
- NPF Certification
- Mailcom Certification
Timeline
Mail processor sr.
UCSB UCEN post office
09.2008 - Current